Done column counting issue. Greenhopper Report Stats do not show correctly.

[Ivaylo Stanev]

I have a question. I recently moved a project to Kanban on the Jira/Greenhopper OnDemand version.

In the Done column of the Kanban board, I see 42 issues. However, when I go the Reporting Culmilative Flow diagram, I see 333 issues. Same problem, when I go in Configure mode (Columns section) of the Kanban Board. It says: Closed (333)

Obviously, the numbers need to be the same, so I can get correct stats and use Jira in a correct way.

This I tried so far:
I check if there are unreleased past versions, but all is fine. All past versions, the old tickets refer to (Fixed In) are Released
I checked the Resolution field of the Done column past tickets. Even when old tickets have resolution as Fixed or Done, stats is still incorrect.
Checked Jira workflow (using custom workflow, not simplified one) and events, all seems to be fine at first look.
Checked Kanban board setup in Greenhopper. All seems to be fine.

Can anyone help? Any suggestions would be appreciated!

[Ivaylo Stanev · Accepted solution]

2 issues raised:

https://jira.atlassian.com/browse/GHS-7048

https://jira.atlassian.com/browse/GHS-7118

[OmarA]

Hi Estan,

Did you check the fixVersiosn for the past tickets? normally if there is any fixVersions existing there, it won't show in the Kanaban board.

Cheers

Omar

[Ivaylo Stanev]

Hey Omar,

Thanks for your quick answer! By fixVersion, do you mean the "Fix Version/s:" field?

If so, yes I did it. This is one of the things I checked before posting this request here. Most of the past tickets (these that still appear in the Report mode but should not) have "Fix Version's" field filled in, and the appropriate versions are already Released.

Any other suggestions?
Could this be a bug?

Cheers

Ivaylo

[OmarA]

Hi Ivaylo,

Is hard to know the exact reason since you have tried most of the possible cases which can contribute to this issue. Can you please file a support request at https://support.atlassian.com/ ?

Cheers,

Omar

[Ivaylo Stanev]

Support request sent. JST-53179

[Ivaylo Stanev]

Bug opened here: https://jira.atlassian.com/browse/GHS-7048