Drop down value once selected on creation of issue should send a email to the desired user

[Roja Gurram]

Hi All,

While creating the issue once we select a drop down value ( Yes/No ) for one custom field EMAIL should sent to the end/desired user.

For more Clear understanding If i select "Yes" as the drop-down value email have to go to specific user while am creating the issue.

Could someone please help on this ASAP.

[Radhika Vijji _Innovalog_ · Accepted solution]

Hi Roja,

Yes. It is possible with JMWE. Add the Email issue post-function to the transition. Select/Add the recipients with the conditional execution script: 

issue.getAsString("custom field name") == "Yes"

Regards,

Radhika

[Roja Gurram]

Hi Radhika,

Thank you for the clear solution.

1) I have a question SUBJECT is mandatory what could we need to keep for better understanding as per the procedure for JMWE Add-on.

2) I have attached screenshot's for your reference and let me know whether i have  choosen correct or not ?

3) Also is it possible that if ‘Yes’ is selected that an "Email" with the "Attachment" is sent to a desired email address? 

I hope you will definitely help me on this. Thanks in advance!!

[Radhika Vijji _Innovalog_]

Hi Roja,

1. The Subject is mandatory and it can be any text, including optional Groovy template markup. Please click on "Expected Value" of the Groovy editor to see the expected value for the Subject field
2. Yes. The configuration looks correct. Here is the documentation for this post-function https://innovalog.atlassian.net/wiki/spaces/JMWE/pages/139896954/Email+Issue
3. You need to upgrade to the latest version of JMWE to send attachments in the email issue post-function. You should use the last option "Attachments returned by a Groovy script:" to control the sending of the attachments based on the field value.

Regards

Radhika 

[Roja Gurram]

Hi Radhika,

Awesome, Thanks a lot for your help and quick response.

[Roja Gurram]

Hi Radhika,

1) You need to upgrade to the latest version of JMWE to send attachments in the email issue post-function.

To which version do i need to upgrade Addon pls ?

2) You should use the last option "Attachments returned by a Groovy script:" to control the sending of the attachments based on the field value.

Controlling in the sense is there a limit to send attachments while ticket creation?

Please clear me here.

[David Fischer]

Hi Roja,

1) you need JMWE 6.3.3.

2) it might be a misunderstanding. Do you want to send the email only if "Yes" is selected in the dropdown, or do you want to always send the email but only include the attachments if "Yes" is selected? I believe Radhika was assuming the latter in her response.

[Roja Gurram]

Hi David,

Thanks for picking up.

1) Clarified.

2) Do you want to send the email only if "Yes" is selected in the dropdown-

Dropdown value" YES"along with Attachment on creating the ticket.

[David Fischer]

2) then you'll use the "Attachments added on the transition screen" option. The Conditional execution script you have configured already takes care of deciding when to send the email

[Roja Gurram]

David,

2) then you'll use the "Attachments added on the transition screen" option. -

Where do i can see this option ? Is it in the postfunction list of postfunction options if so, in my Jira version 7.3.1 the option which you mentioned above is not available.

Pls let me know your inputs.

[David Fischer]

It's in the Email Issue post function configuration screen - after you upgrade JMWE to version 6.3.3

[Roja Gurram]

Thanks very much  David for clarification.

[John Funk]

Hi Roja,

You should be able to do that with Automation For Jira. How will the rule know which user to send the email to?

[Roja Gurram]

Hi John,

Thanks for taking my question.

Is Automation For Jira is that separate Software ? Please let me know am not aware on these.

I heard from one of my friend this we can achieve it via postfunction Email Issue ( JMWE Addon ) in this postfunction we need to write a Groovy script either Boolean value is true/false. I don't know how do i need to give exact condition for the custom field value.

Can you please let me know.

[John Funk]

Automation For Jira is an add-on for Server. There is a Lite version that is Free or a more fully functioning version that is paid. 

See Radhika's response below, she will surely get you taken care of with JMWE  :-)

[Roja Gurram]

John,

Thanks for your detailed information.

Sure, she can help out on this.