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Email Requests / Strip Quotes

Moritz Lange
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August 12, 2024

Is it possible to configure how quotes are detected?

Currently, new comments in the quoted mail history are cut off.

e.g. see my answers below.

Thanks.

 

1 answer

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Lígia Zanchet
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 14, 2024

Hello Moritz!

We do have the option to split the incoming emails

Option

Details

Split Regex

Specify a regular expression matching the text that separates the content of the email message mail body from other (replied or forwarded) content in the body.

  • The regex must begin and end with a delimiter character, typically "/".

  • Commas are not allowed in a regex, as they are used to separate each mail handler field/option when they are integrated into a Jira service and there isn't an escape syntax.

Examples:

1 /----\s*Original Message\s*----/

or

1 /_____________*/


Thank you! 

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