Email replies and the entire thread as a comment

[daniel.horne]

When users reply to a ticket via email in our service desk project it creates a new comment with the entire email thread included. Sometimes service desk email gets included at the end of threads with 20+ emails so to find an older comment we have to scroll down through dozens of emails. Is there a way to make it so only the newest email is added as a comment? 

[Jorge]

Hello! same issue here

[Rebecca Sonu]

Hi Daniel, 

We have the same issue.. Did you find a way to limit the comment to the last email instead of having the whole email thread? 

Thank you and have a nice day. 

Best regards, 

Rebeca

[kian_mckenna]

Hi Rebecca, 

My turn to ask. Did you ever fine a fix for this? Doing my head in having to scroll through threads just to find the latest response.

Thanks, 

Kian