Failed to retrieve users

[Bruno Bacelar]

I was creating a card and after I've created it, this started happening

[Christine Spencer · Accepted solution]

Amazon AWS is having problems today according to downdetector and Jira appears to be using AWS.

[Jason J_ Fedelem]

I'm still experiencing this.  Its getting worse over the last few days.  Is there an official issue logged with JIRA yet?

[bwakefield]

Just started seeing it this AM.

[Jason J_ Fedelem]

I've submitted a support request with screenshots.

[Emily Jarvis]

This is an issue today. I can't see assignees, reporters, commentors, or even @mentions. Please fix.

[Valgeir Sigurðsson]

Same here...

[Chandra Kanth Tatavarthi]

It still happening across all our projects....any one has a clue on when this issue will be resolved?

[Simon Williams]

I'm also seeing this issue as of this week.

[Stephen Gordon]

I'm running into the same issue - 

[Jean-Philippe Duchesne]

Same here, might be a similar problem.

[Julie Shulman]

Happening on our account today as well. 

[Andy Creech]

I am seeing this issue now in the create issue screens. 

[Aled Williams]

Is there an update to this yet? Is anyone still seeing the issue?

[Jason J_ Fedelem]

I'll see if I see the issue today.  The response I received to my ticket to support was that it was a known incident and to monitor the status page at https://jira-software.status.atlassian.com/.  I see an incident on July 31 which says it was resolved.  I had looked at it before I submitted the ticket and didn't see it then.  I'm wondering if this is intermittent, given that it also seemed to have happened on the 24th.

We'll see.

[Jason J_ Fedelem]

Just happened to me again.  Not fixed.  I let support know.

[Jason J_ Fedelem]

Its getting worse for me.  It has something to do with updates they are making for GPDR compliance.

[CJ_Gunn]

This magically fixed itself the other day. I clicked on a ticket (no different than I had been doing all day) and all of the user data suddenly populated throughout the board. Will be good when the root cause is identified and resolved.

[Eric_Pfleckl]

We just started experiencing this today as well. After logging out and back in, the issue went away. YMMV.

[CJ_Gunn]

Was there ever a confirmed fix for this? I just started experiencing it this morning.

[Richard Lynskey]

Looks like whatever it was has already resolved itself. Try refreshing now.

[Christine Spencer]

Maybe.  I saw issues an hour ago or so but they went away then a coworker pointed out this issue and I confirmed it....and then I reported it to someone else and it had cleared again.

Would be nice to get an update on what happened.

[Bruno Bacelar]

Still not working for me

[Ben Ciani]

mine is semi working now, if I open a ticket it shows correctly but on the board or searching its incorrect

[Benjamin Ciani]

It is also occurring for us, looks like some kind of disconnect on the Jira servers. It's working now for us might give it a few minutes and refresh to see if the fix gets pushed out to you.

[Christine Spencer]

I believe this is affecting everyone where I work.

[Bruno Bacelar]

Ok, I just wanted to make sure that wasn't just with me.