GreenHopper is down

[Alex Panchenko]

Hi. I try Enable GreenHopper plugin and get error "This plugin could not be loaded by the plugins system. It has one or more errors which prevent it from being enabled."

[Alex Panchenko]

• JIRA (v5.2.9#852-sha1:71473fa)

Agile Project Management for JIRA (Build: #1d66b3c2c376+)

In /var/www/jira/logs/catalina.2013-09-17.log only warnings and missing info about errors or greenhopper or agile. Can you tell me where I can find log please ?

[Florin Manaila]

The log file should be in your JIRA home folder under /log/atlassian-jira.log

[Alex Panchenko]

Here is my Jira home dir:

NOTICE README.html README.txt atlassian-jira bin conf external-source install.reg jdbc.tar.gz jre lib licenses logs mysql-connector-java-5.1.24 temp tomcat-docs uninstall webapps work

ls logs/ ->

access_log.2013-03-26 access_log.2013-05-05 access_log.2013-06-14 access_log.2013-07-24 access_log.2013-09-02 catalina.2013-04-26.log catalina.2013-07-01.log catalina.2013-08-24.log

access_log.2013-03-27 access_log.2013-05-06 access_log.2013-06-15 access_log.2013-07-25 access_log.2013-09-03 catalina.2013-04-27.log catalina.2013-07-02.log catalina.2013-08-27.log

access_log.2013-03-28 access_log.2013-05-07 access_log.2013-06-16 access_log.2013-07-26 access_log.2013-09-04 catalina.2013-04-29.log catalina.2013-07-03.log catalina.2013-08-28.log

access_log.2013-03-29 access_log.2013-05-08 access_log.2013-06-17 access_log.2013-07-27 access_log.2013-09-05 catalina.2013-04-30.log catalina.2013-07-04.log catalina.2013-08-29.log

access_log.2013-03-30 access_log.2013-05-09 access_log.2013-06-18 access_log.2013-07-28 access_log.2013-09-06 catalina.2013-05-07.log catalina.2013-07-05.log catalina.2013-08-30.log

access_log.2013-03-31 access_log.2013-05-10 access_log.2013-06-19 access_log.2013-07-29 access_log.2013-09-07 catalina.2013-05-08.log catalina.2013-07-08.log catalina.2013-09-01.log

access_log.2013-04-01 access_log.2013-05-11 access_log.2013-06-20 access_log.2013-07-30 access_log.2013-09-08 catalina.2013-05-13.log catalina.2013-07-09.log catalina.2013-09-02.log

access_log.2013-04-02 access_log.2013-05-12 access_log.2013-06-21 access_log.2013-07-31 access_log.2013-09-09 catalina.2013-05-14.log catalina.2013-07-10.log catalina.2013-09-03.log

access_log.2013-04-03 access_log.2013-05-13 access_log.2013-06-22 access_log.2013-08-01 access_log.2013-09-10 catalina.2013-05-15.log catalina.2013-07-11.log catalina.2013-09-04.log

access_log.2013-04-04 access_log.2013-05-14 access_log.2013-06-23 access_log.2013-08-02 access_log.2013-09-11 catalina.2013-05-16.log catalina.2013-07-12.log catalina.2013-09-05.log

access_log.2013-04-05 access_log.2013-05-15 access_log.2013-06-24 access_log.2013-08-03 access_log.2013-09-12 catalina.2013-05-17.log catalina.2013-07-15.log catalina.2013-09-06.log

access_log.2013-04-06 access_log.2013-05-16 access_log.2013-06-25 access_log.2013-08-04 access_log.2013-09-13 catalina.2013-05-18.log catalina.2013-07-16.log catalina.2013-09-08.log

access_log.2013-04-07 access_log.2013-05-17 access_log.2013-06-26 access_log.2013-08-05 access_log.2013-09-14 catalina.2013-05-20.log catalina.2013-07-17.log catalina.2013-09-09.log

access_log.2013-04-08 access_log.2013-05-18 access_log.2013-06-27 access_log.2013-08-06 access_log.2013-09-15 catalina.2013-05-21.log catalina.2013-07-18.log catalina.2013-09-10.log

access_log.2013-04-09 access_log.2013-05-19 access_log.2013-06-28 access_log.2013-08-07 access_log.2013-09-16 catalina.2013-05-22.log catalina.2013-07-19.log catalina.2013-09-11.log

access_log.2013-04-10 access_log.2013-05-20 access_log.2013-06-29 access_log.2013-08-08 access_log.2013-09-17 catalina.2013-05-23.log catalina.2013-07-22.log catalina.2013-09-12.log

access_log.2013-04-11 access_log.2013-05-21 access_log.2013-06-30 access_log.2013-08-09 catalina.2013-03-26.log catalina.2013-05-27.log catalina.2013-07-23.log catalina.2013-09-13.log

access_log.2013-04-12 access_log.2013-05-22 access_log.2013-07-01 access_log.2013-08-10 catalina.2013-03-27.log catalina.2013-05-28.log catalina.2013-07-24.log catalina.2013-09-16.log

access_log.2013-04-13 access_log.2013-05-23 access_log.2013-07-02 access_log.2013-08-11 catalina.2013-03-28.log catalina.2013-05-29.log catalina.2013-07-25.log catalina.2013-09-17.log

access_log.2013-04-14 access_log.2013-05-24 access_log.2013-07-03 access_log.2013-08-12 catalina.2013-03-29.log catalina.2013-05-30.log catalina.2013-07-26.log catalina.out

access_log.2013-04-15 access_log.2013-05-25 access_log.2013-07-04 access_log.2013-08-13 catalina.2013-04-01.log catalina.2013-05-31.log catalina.2013-07-29.log host-manager.2013-03-26.log

access_log.2013-04-16 access_log.2013-05-26 access_log.2013-07-05 access_log.2013-08-14 catalina.2013-04-02.log catalina.2013-06-03.log catalina.2013-07-30.log host-manager.2013-03-29.log

access_log.2013-04-17 access_log.2013-05-27 access_log.2013-07-06 access_log.2013-08-15 catalina.2013-04-03.log catalina.2013-06-04.log catalina.2013-07-31.log host-manager.2013-09-06.log

access_log.2013-04-18 access_log.2013-05-28 access_log.2013-07-07 access_log.2013-08-16 catalina.2013-04-04.log catalina.2013-06-05.log catalina.2013-08-01.log host-manager.2013-09-17.log

access_log.2013-04-19 access_log.2013-05-29 access_log.2013-07-08 access_log.2013-08-17 catalina.2013-04-05.log catalina.2013-06-06.log catalina.2013-08-02.log localhost.2013-03-26.log

access_log.2013-04-20 access_log.2013-05-30 access_log.2013-07-09 access_log.2013-08-18 catalina.2013-04-06.log catalina.2013-06-07.log catalina.2013-08-05.log localhost.2013-03-29.log

access_log.2013-04-21 access_log.2013-05-31 access_log.2013-07-10 access_log.2013-08-19 catalina.2013-04-08.log catalina.2013-06-10.log catalina.2013-08-06.log localhost.2013-05-15.log

access_log.2013-04-22 access_log.2013-06-01 access_log.2013-07-11 access_log.2013-08-20 catalina.2013-04-09.log catalina.2013-06-11.log catalina.2013-08-07.log localhost.2013-09-06.log

access_log.2013-04-23 access_log.2013-06-02 access_log.2013-07-12 access_log.2013-08-21 catalina.2013-04-10.log catalina.2013-06-12.log catalina.2013-08-08.log localhost.2013-09-17.log

access_log.2013-04-24 access_log.2013-06-03 access_log.2013-07-13 access_log.2013-08-22 catalina.2013-04-11.log catalina.2013-06-13.log catalina.2013-08-09.log manager.2013-03-26.log

access_log.2013-04-25 access_log.2013-06-04 access_log.2013-07-14 access_log.2013-08-23 catalina.2013-04-12.log catalina.2013-06-14.log catalina.2013-08-12.log manager.2013-03-29.log

access_log.2013-04-26 access_log.2013-06-05 access_log.2013-07-15 access_log.2013-08-24 catalina.2013-04-15.log catalina.2013-06-16.log catalina.2013-08-13.log manager.2013-09-06.log

access_log.2013-04-27 access_log.2013-06-06 access_log.2013-07-16 access_log.2013-08-25 catalina.2013-04-16.log catalina.2013-06-17.log catalina.2013-08-14.log manager.2013-09-17.log

access_log.2013-04-28 access_log.2013-06-07 access_log.2013-07-17 access_log.2013-08-26 catalina.2013-04-17.log catalina.2013-06-18.log catalina.2013-08-15.log

access_log.2013-04-29 access_log.2013-06-08 access_log.2013-07-18 access_log.2013-08-27 catalina.2013-04-18.log catalina.2013-06-19.log catalina.2013-08-16.log

access_log.2013-04-30 access_log.2013-06-09 access_log.2013-07-19 access_log.2013-08-28 catalina.2013-04-19.log catalina.2013-06-20.log catalina.2013-08-19.log

access_log.2013-05-01 access_log.2013-06-10 access_log.2013-07-20 access_log.2013-08-29 catalina.2013-04-22.log catalina.2013-06-21.log catalina.2013-08-20.log

access_log.2013-05-02 access_log.2013-06-11 access_log.2013-07-21 access_log.2013-08-30 catalina.2013-04-23.log catalina.2013-06-25.log catalina.2013-08-21.log

access_log.2013-05-03 access_log.2013-06-12 access_log.2013-07-22 access_log.2013-08-31 catalina.2013-04-24.log catalina.2013-06-26.log catalina.2013-08-22.log

access_log.2013-05-04 access_log.2013-06-13 access_log.2013-07-23 access_log.2013-09-01 catalina.2013-04-25.log catalina.2013-06-27.log catalina.2013-08-23.log

No file contains about plugin or error message.

[Florin Manaila]

That looks like the JIRA installation directory. The JIRA home dir should be somewhere else. You can find out what the JIRA home dir is by looking into JIRA install dir (the one you posted)/atlassian-jira/WEB-INF/classes/jira-application.properties. The file should contain a property jira.home which points to your home directory. There you'll find the logs.

[Florin Manaila]

You'll need to provide some more info about this, like JIRA & GH version and the actual stacktrace from the logs.