How I can fix it?

[Евгений Волошин]

This is a problem for all users.

[Gabriele Franck · Accepted solution]

Hi, @Alexey Matveev @Craig Parker @Евгений Волошин 

We had an internal incident this morning with our idp plataform.

This was fixed by our dev team already and you should not see it anymore.

It was reported in our status page as well: Identity issues impacting several cloud products

Gabi

Atlassian Team

[Vasi]

Евгений,

I've checked internally with Support and can confirm that we are experiencing an incident.

It is related to "User management" section you described above.

I strongly suggest you to submit a case to Support to follow-up further. Alternatively we will be updating our StatusPage shortly:
http://status.atlassian.com

Regards,
Vasily

[Vasi]

Hey Евгений,

There could be different reasons why it is happening.

What I would suggest you to check:

1. Is it affecting just you or another users as well? It might be something to do with certain network.

2. Could you please try incognito mode or another browser?
If it works fine in another browser or incognito mode, then most likely it is related to add-ons or cache of the browser.

If you experience it for more than one user, using different networks and in different browsers, I would suggest you to get in touch with Support right away.
You can submit it as a critical issue.

Also, keep in mind that if there is an ongoing incident, we would post it here:
https://status.atlassian.com/

But at the moment it seems that all systems are up and running.

Hope it helps!
Vasily

[Евгений Волошин]

for Q1: This problem is for all domain users.

[Craig Parker]

We're seeing this on cloud too right now, maybe a server issue Atlassian side?

[Евгений Волошин]

I think it is, because I have a new problem: 

[Craig Parker]

Yeah I'm seeing that too so sounds like the same issue. Have also raised a ticket

[Alexey Matveev]

Hello,

This thing happens for me, if the connection is not good to Cloud. Sometimes it does not load at all, sometimes it loads after a couple of minutes.

[Евгений Волошин]

it can be fixed? 

If I use "New Jira issue view" from Jira Lab there is no such problem, but "New Jira issue view" is no good for me.