How can I get personal helpdesk portal

[Matthew Kuchinsky]

I need to have a personal helpdesk portal in my JIRA Cloud. The idea is to collect customers' issues and to make JIRA tickets on its basis.

Can you suggest me something useful?

[Pavel Zubov · Accepted solution]

Hi, Matthew!

I think you can also take a look at Customer Case.

This add-on for JIRA Cloud allows you to use two communication channels - email and web-interface for submitting tickets and issues. Your customers can send their problems and replies to the specific emails, and these emails will be converted into tickets or comments. It doesn't require any license for agents, and works with generic user accounts.

If you have any questions, feel free to contact me at pzubov@stiltsoft.com.

Regards.

[Benjamin Weinheimer-Erben (mgm-tp)]

Yes, JIRA ServiceDesk is my advice too.

If you like to go the hard way, you can also try issue-collectors. But from my experience JIRA ServiceDesk is way easier and better for building a help desk.

greetings
Benjamin

[Matthew Kuchinsky]

Well, thank you, Benjamin. I'm going to check this options.

[Nic Brough -Adaptavist-]

I'd get JIRA Service Desk added to your account.

[Matthew Kuchinsky]

Thank you, Nick!