How can i change the priority level on my support ticket?

[Akshay Aggarwal]

While submitting a support ticket there is no option for the person seeking support to select an appropriate priority level according to self.

The priority level gets assigned automatically.

However, the priority level assigned by Atlassian support may not reflect the same level of urgency for the person who raised the issue.

Kindly provide a solution to how can i change the priority level on my support ticket.

As you can see in the screenshot attached that there is no option to select a priority level and i am the admin of my account(in case you are thinking admins would have that option).

Regards

[Antonio Dionisio]

The project administrator could allow you to select a priority while creating the support ticket. If they have decided not to allow this, you can only them to modify the priority in a comment.

Edit: As per the screen shot you are opening a ticket in Atlassian's customer support. As I said, you cannot modify the priority there if they (Atlassian) doesn't allow you to select the priority field in that form (that may make sense. I guess almost everybody would rate its own issues a high priority).

[Akshay Aggarwal]

I am myself the admin of the account, but still got no option anywhere to set a priority level while raising the ticket.

[Antonio Dionisio]

If it is a Jira Service Desk Project and you are the admin of that project you can add the Priority field to the customer support form (Project settings > Request types > Request form):

Once the ticket has been created you have to modify it in the issue view inside Jira (not the customer portal).

[Akshay Aggarwal]

It is a JIRA software project.

I think what you are saying applies to the Jira Service Desk created by the user of the product and not Atlassian's Jira Service Desk

[Antonio Dionisio]

But it is not your Jira, is it? I mean, you are not an admin there, are you?

[Akshay Aggarwal]

It is mine and i am the admin.

[Antonio Dionisio]

Then add the priority field to the issue screens (edit, create and view): https://confluence.atlassian.com/adminjiracloud/defining-a-screen-776636475.html

If the priority field is already there you should be able to modify the priority value in the issue screen. If you still can't, please show a screen shot of the screen you are trying to modify the priority.

[Akshay Aggarwal]

I think you have got it wrong.

I have raised a support ticket to Atlassian and there i encountered this problem.I am not asking this for my company's Jira Service desk or Jira Software.

[Antonio Dionisio]

Then I am afraid that you cannot modify the priority. Even when you are admin on your own Jira, you are opening a ticket in their Jira and are they (Atlassian in this case) the ones who decide if the priority field is available in the support portal.