How do I disable a user's ability to make tickets, while still allowing them to edit tickets?

[McKenna Hogan]

Hello,

Is there a permission setting that I can assign to someone on my team where they can edit existing tickets (like moving statuses, writing comments, assigning story points), but they can't CREATE tickets?

Thanks in advance!

[Jack Brickey · Accepted solution]

Hi @McKenna Hogan ,

TBH, I have never tried this as I have not had the need. If you are in a Company managed project you have independent permissions for create and edit. Have you tried this?

[Trudy Claspill]

As @Jack Brickey says, in a Company Managed project you would modify the Permission Scheme and/or the user's membership in Project Roles/User Groups so that the user does not belong to a group/role/etc. that has the Create Issue permission, but does belong to a group/role/etc. that has the various permissions that allow them to edit, transition, comment on, etc. the issues. More information about Company Managed project permissions can be found here:

https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/

https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-company-managed-projects/

This would be a per Project configuration, or you may be able to make changes in a handful of Permissions schemes that are shared across projects.

If you have Team Managed projects then the permission management is different.

There is an overall Access Level for the project. You can further refine a users permission by assigning them to a specific Role. Permissions are assigned to Roles, and users get their permissions be being assigned to Roles in the project. These are exclusively per Project settings.

More information about that can be found here:

https://support.atlassian.com/jira-software-cloud/docs/next-gen-permissions/

[McKenna Hogan]

Hi - we are in a team managed project. Are there independent permissions for that type of project as well? 

[McKenna Hogan]

Oh great - thanks!

[Trudy Claspill]

Hi McKenna,

Do you have additional questions about permissions in Team Managed projects?

[McKenna Hogan]

Not at the moment - thank you though!