How do I install JIRA Software after JIRA Core upgrade?

[Thomas B]

Hello, I upgraded JIRA Core to the latest version (v7.9.1) and I am having issues with the licensing. After loading JIRA, the license was not automatically updated so my only option is to 'install'But when I click install, I get an error message saying to 'refer to the logs'... which isn't very helpful. Any ideas?

[Francesc Arbó · Accepted solution]

Hi @Thomas B,

I guess your problem is solved in the following posts:

• https://community.atlassian.com/t5/Jira-questions/JIRA-Software-is-licensed-but-not-currently-installed-after/qaq-p/608876
• https://community.atlassian.com/t5/Jira-questions/quot-JIRA-Software-is-not-installed-quot-after-upgrading-to-JIRA/qaq-p/62779

Check if these solutions work for you.

[Thomas B]

Hello Francesc,

I followed these posts but none of them actually worked. I ended up having to do the following:

1. Stop Atlassian Services
2. Stop SQL Server
3. Restart Server
4. License was automatically populated and installed.

Very odd but worked!