How do I update the status of an issue via Email in JIRA?

[Jeremy Price]

If an issue is in the "in progress" state and someone responds to the email "Resolve or Done" in the body of the email. Would it allow for that issue to be transitioned into another status? I'm assuming there is a certain type of plugin that could potentially do  this. 

[Tarun Sapra · Accepted solution]

Yes you are right about achieving this feature using plugin.

Here's the cloud version of it - https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui/cloud/overview

[Tarun Sapra]

here are the docs - https://thepluginpeople.atlassian.net/wiki/pages/viewpage.action?pageId=35782663

[Tarun Sapra]

here are the docs - https://thepluginpeople.atlassian.net/wiki/pages/viewpage.action?pageId=35782663 

[Andy Brook]

Just to clarify, yes, JEMH (Server) and JEMHC (Cloud) can process emails with specific values present that can 'drive' workflow change, for example, #resolve in the subject (Using Subject Field Processor) could drive an Alias for @Workflow=Resolve Issue (the issue must be in a valid workflow state for that to happen.

• https://thepluginpeople.atlassian.net/wiki/display/JEMHC/Directives (look for workflow)
• https://thepluginpeople.atlassian.net/wiki/display/JEMHC/Use+Aliases
• https://thepluginpeople.atlassian.net/wiki/display/JEMHC/Issue+workflow+transition+by+email

[Oto Machaladze]

Hello Jeremy,

You can check the article below:

https://community.atlassian.com/t5/Jira-discussions/How-to-change-statuses-from-email-without-authorization-or-Jira/td-p/2351300

Hope you find help there!