How do i allow a group of agents to access only a specific queue?

[Gustavo Martin Nascimento]

Hi, Guys!

I'm creating a queue where I need only a certain group of agents to access that queue, how can I do that? Example: The support team will only access the support queue and the systems team will only access the systems queue.

Thanks.

[Giulia Caberlotto · Accepted solution]

Hey Gustavo, 

I'm afraid that's not possible natively, however, maybe this Atlassian article could help you achieve the same result using security levels > https://confluence.atlassian.com/jirakb/how-to-restrict-access-to-queues-in-jira-1283687878.html

In your case, admins or "super users" would see all the tickets/queues, while Support would see only support tickets and Systems team only systems tickets. 

Hope this helps.

[Gustavo Martin Nascimento]

Hi Giulia,

Thank you very much for your reply, it was very helpful!
I managed to set it up and it worked perfectly!

[Dirk Ronsmans]

@Gustavo Martin Nascimento ,

Unfortunately you cannot do that. With issue level security you could limit what a user sees but the queue itself will always be visible to all agents with access to the project.

[Gustavo Martin Nascimento]

Thanks for your reply, I managed to set it up with Giulia's steps.