How do you force a "Resolution" field to be entered upon change of workflow state?

[scott buratt]

Want to ensure that a bug or story has the resolution field set to a choice of several values as opposed to being optional when transitioning the ticket to the "resolved" state?

[Steven F Behnke · Accepted solution]

The resolution field is never optional. If it is shown, it will require the user to select a value. There's no way to not set a value on the resolution field if it is shown.

Simply add a screen with the Resolution field to the Transitions leading to a Resolved state.

I generally create a single screen named Transition: Resolution and reuse this on all workflows where I want to just prompt for a value.

[scott buratt]

Thanks Steven

[Santwana Sarangi {Appfire}]

Hi @scott buratt ,

You can have a transition screen for the transitions to the resolved state. You can add Resolution system field to that transition screen. In this way, any user who is transitioning to the resolved state, will see the screen and to proceed they have to choose any value for the resolution field.

If you want the above functionality for bug and story issue type, you can create a separate workflow for these two issue types and add a transition screen in the transitions to the resolved state.

Ref: https://confluence.atlassian.com/jirakb/mapping-a-screen-to-a-workflow-transition-720634253.html

Hope this helps.

Regards,

Santwana