How do you report an issue when the Support Portal is down?

[Joshua Stelly]

Hey, everyone. As of 5:54PM Central today, my company is experiencing a high priority service degradation for Jira Software (Cloud) during which all requests (even attempts to submit support requests via the Support Portal) yield a 502 (Bad Gateway) error. We can't work in Jira cloud.

When there appears to be a Service Provider issue, we usually report it via the Support Portal, but the Support Portal itself appears to be suffering an outage. The Community infrastructure appears to be unaffected, and the status page doesn't reflect an outage (presumably because issues cannot be reported).

How do we report an issue when the Support Portal itself is down? Should we ask for help in the Community? I'm struggling to find information on alternate ways of contacting Atlassian Support.

Thanks for your help!

[Matt Romney]

We are experiencing the same issue. 

[Dave McGruther]

Same here, misery loves company.

[Scott Goodman]

So why does Atlassian not update the status page of their products?
Is that down as well too? No communications, no correct status, very frustrating.

[Selena Colvin]

Yep - same here.

[Kelly Phillips]

We are experiencing the same issue, across multiple products.