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How is it possible to filter jira issue by Service Desk Channel field?

Davide Paleari
Davide Paleari
Contributor
May 7, 2015

I would like to filter my JIRA issues related to a Service Desk project by the "Channel" field (Portal/Email/Jira) but I cannot see it among the fields listed pushing the "More" button.

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Elias Vierneisel
Elias Vierneisel
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June 19, 2015

You can use the "Advanced" search mode with JQL instead of "Basic" mode and filter by "request-channel-type". 

E.g: 

request-channel-type in ("jira", "email")

or:

request-channel-type = portal

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Davide Paleari
Davide Paleari
Contributor
June 19, 2015

Thank you, Elias

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