How to remove inactive user in jira backlog page?

[Neil Liu]

Hi community,

Some of my colleagues were leave the company, however when I access the backlog page, their icon still exists in the filter.

How can I remove them in this page?

[Tharaka_Hettiarachchi]

Hi @Neil Liu ,

If there are any assigned tasks/ Epics to them, unassign. And Go to Project Settings -> People -> you can remove them from the project.

Cheers!

[YY Brother]

agree

[Neil Liu]

The fact is that they have already been removed from the project, but their avatars still appear on this page.

Is it because they have completed tasks in the past? 

[Karan Sachdev]

Hey @Neil Liu,

This is likely because there are some issues assigned to these users. You can run the JQL search:

assignee in (inactiveUsers())

This will give you the list of issues assigned to the inactive users. Reassign those issues to the active users and refresh your backlog. The old colleagues who are removed from the site should be gone from the backlog.

Thanks,

Karan

[Sudarsana G]

Hi Neil,

To remove your colleagues from the backlog page in Jira, you'll need to adjust the filter that determines which issues are displayed on that page. Here's how you can do it:

Access the Filter: Go to the backlog page in Jira where you see your colleagues' icons. Look for an option to "Edit" or "Configure" the filter. This option is usually located near the filter name or at the top-right corner of the backlog page.

Edit the Filter: Once you're in the filter configuration, you'll see the JQL (Jira Query Language) query that defines which issues are displayed on the backlog page. You'll need to modify this query to exclude the issues assigned to your colleagues who have left the company.

Adjust the JQL Query: Modify the JQL query to exclude the usernames or IDs of your former colleagues. For example, if the JQL query includes something like assignee = currentUser(), you can modify it to exclude specific users like assignee not in (username1, username2). Replace "username1" and "username2" with the usernames of your former colleagues.

Save the Changes: After making the necessary adjustments to the filter, save your changes. You may need appropriate permissions to save changes to the filter.

Refresh the Backlog Page: Once the changes are saved, refresh the backlog page to see the updated list of issues without your former colleagues' icon