How to track queries/questions in JIRA?

[Ravindra Kambalakatta]

Need to understand how projects can handle the queries/questions on requirements ?

[Alana Fernando]

Hi @Ravindra Kambalakatta, 

Welcome to the community.

with jira default ticket types you can either create a task or a sub task. but our company has a ticket type created call Query to handle questions regarding requirements. 

But I think a sub task or a task would be ideal if you want to handle the question separately. but simply you can manage this through comments also. 

For help/queries form customers are handled separately with JIRA service desk. 

there might be other efficient ways. but this is how our company handle this. 

hope this helps! 

[Anton Perera]

Hi @Ravindra Kambalakatta
When it comes to Customer Support related stuff definitely the choice is Jira Service Desk. It is a Customer Support / Support Desk tool by Atlassian.

But if you are talking about the Internal things (Issues/Errors/Bugs of the Project) then I think Jira tasks will be the way for it.