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I am not able to open my JIRA

Pavatharini Prabakaran
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June 24, 2025

It was working fine till yesterday morning and I am not able to open my JIRA from yesterday evening. I am not sure if I am missing any access. 

3 answers

1 vote
Dilip
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 24, 2025

Hi @Pavatharini Prabakaran 

Feel free to share error message screenshot, also you can reach out to Atlassian support for quick 1:1 support as you mention that you are on enterprise plan.

https://support.atlassian.com/contact/

0 votes
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 24, 2025

Hello,

Welcome to community :) 

On checking your site and product seems active. Any particular error do you face?

Please let us know and we can further check or you can reach out to https://support.atlassian.com/contact/

Thank You,

Prachi

0 votes
John Funk
Community Champion
June 24, 2025

Hi @Pavatharini Prabakaran  - Welcome to the Atlassian Community!

Are you getting an error? If so, what is the error? 

Are others in the organization able to get in? 

 

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