I am site admin and cannot create support tickets. How to fix this?

[Renan Sales Barros]

I am the site admin and when I go the support page to create a support ticket it says that only site admins can do that. As a site admin I cannot even change my role so it seems like something is wrong. I have recently created support tickets following the same process so I don't know if I should do something different to create support tickets.

Any help is appreciated!

[Noah Hofmann]

I'm having exactly the same issue. I closed all browser windows, logged off and logged in again but same issue. Did anybody manage to resolve this?

[Sebastiano Pilla]

Same for us, 2 different persons from different Internet providers are unable to edit a specific page in our Confluence Cloud instance, and adding insult to injury we're unable to submit a support ticket, despite being administrators of the instance.

[Josh Allanson]

Same thing here too.

[Noah Hofmann]

Ok the next day it just worked without me having done anything 🎉🎉

[Angélica Luz]

Hello @Renan Sales Barros,

Thank you for reaching out to Atlassian Community!

Checking the details of your site, I can see that you are a site administrator of a Standard Cloud site, so you do have permission to create tickets.

What might be happening is that you are accessing our support page with another account that doesn’t have permission. If you have more than one Atlassian account, it might happen.

I can see that you already created a ticket, so if the issue happens again, please, open an incognito window or use another browser where you are logged out of all of your accounts to make sure you will be redirected to the correct one that has admin access to create the tickets.

Kind regards,
Angélica

[Jack Brickey]

I noted another issue with Atlassian support today associated with inaccurate products. No idea if it is related but possible. I will flag this post for attention. BTW are you the actual ORG Admin? If not please see if she/he can open support ticket.

[Renan Sales Barros]

I am the actual Org admin.

[Jack Brickey]

Thanks. Certainly seems like there is an issue. What do you actually see when you go to the Atlassian Support site? Do you happen to see the correct products for your instance?

[Renan Sales Barros]

Not really, I cannot select Jira cloud for example. The SEN numbers are wrong and at some point even my user picture was replaced with the picture of the last person that replied my last support ticket. So indeed something is wrong.

I wish I could tell than that but not even that is possible.

[Renan Sales Barros]

So to answer you question, I do not see the correct products for my instance.

[Jack Brickey]

Ok so indeed you are also hitting this same issue. I have reported to my Atlassian connections.