I can't delete attachments from Issues

[Gabriel Porras]

Hello,

I'm Administrator of our JIRA OdDemand and in some Issues I Can't delete attachments.

This is the message I receive:

This page allows you to manage the attachments for a particular issue. Only users with administrative privileges to remove an issue can remove attachments.

I verify and I'm Admisnitrator. What other permissions I need to verify?

Thanks,

[Fahd · Accepted solution]

Hi Gabriel,

As I answered it your support ticket, this is due to JIRA workflow property (jira.issues.editable) set to false.

As from what I've checked, deleting attachments falls under editing issues operation as well thus it is blocked by the property set.

P/S: We really appreciate your time in helping Gabriel in this case. At least it helped me to ruled out all the other possibilities.

Regards,

Fahd

[Udo Brand]

I never came up with that. Good job

[Darryl Baker]

I found that the delete option in the new Jira UI (Experience the new Jira) doesn't work.  In the old UI it doesn't seem to work from the inline editor for the description - only in the attachments section below the description.

With the new Jira UI the attachments section isn't there until you click on the description for inline editing.

I hope this helps somebody.

[Gabriel Porras]

Thanks to Atlassing now I fixed the situation.

It was caused because the Issue is closed.

Then I re-open it and now I can delete the attchments.

[Vishnukumar Vasudevan]

Can you cross check your permission scheme ? You should either have 'Delete All Attachments' or
'Delete Own Attachments' Permissions.

[Udo Brand]

Vishnu is right, however

Only users with administrative privileges to remove an issue can remove attachments.

seems like you lack the Delete Issues permission.

[Gabriel Porras]

Thanks Vishunu,

I've used the permissions helper with my user, the Issue and the "Delete All Attachments" permissions.

And the answer is:

Status:Gabriel Porras has the 'Delete All Attachments' permission

So why I can't delete?

Thanks

[Vishnukumar Vasudevan]

Could take a screen shot of your permission scheme ( the attachments portion is enough ) and post it here ? Let's have a look.

[Gabriel Porras]

Also Appears:

Project Role

Gabriel Porras is a member of the Administrators project role

I'm administrator.

:(

[Udo Brand]

what about the above mentioned Delete Issue permission?

[Gabriel Porras]

Of course...

Take a look:

Thanks!

[Vishnukumar Vasudevan]

Well. Now, can you use the same permission helper and check whether you have rghts to 'Delete an Issue' in this project ? You can also try with another ticket in same project.

[Vishnukumar Vasudevan]

Good point Udo. Thats the reason I asked to check with another ticket.

[Gabriel Porras]

Of course...

Actually in this project I have no other issue with attachments to test if I have the same situation.

But look this other permissions helpers. You can see I have all the permissions and I am Administrator:

Any ideas?

[Udo Brand]

Vishnu, Gabriel has Delete Issue Permission, this is strange. I wonder if this is due to the fact he has no Edit Issue Permission (Only user and developer).

[Vishnukumar Vasudevan]

Thanks for the screen shot Gabriel. This is strange. As per the scheme, you should be able to delete attachments. Can you follow Udo's comment ? Can you add yourself to the 'Developer' role in this project and check ?

[Gabriel Porras]

Ahh... But I have already all the profiles too.

That's not the problem. Take a look:

:'(

[Udo Brand]

Now I'm totally lost. This looks like a bug to me. Since Gabriel has Delete all Attachment permission he should have

Permission to delete any attachments, regardless of who added them.

as stated in the documentation.

[Gabriel Porras]

Excuse me. What do you mean with "Edit Issue Permission (Only user and developer)."???

Thanks

[Udo Brand]

Only User and Developer have Edit Issue permission not the Admin role

[Vishnukumar Vasudevan]

Hi

We see you are member of all groups. But, what we are suggesting is, go to the project administration. in thr people section. Add your self as developer. Let's see how it goes.

[Gabriel Porras]

Thanks Vishnu,

I was working with Google Chrome.

I tested with Internet Explorer and I have the same situation, so I 'll report it in the page you wrote.

Thanks a lot of for your time!

[Vishnukumar Vasudevan]

Okay. I would suggest to check with another browser too. If the problem persists, please open a ticket here https://support.atlassian.com/secure/Dashboard.jspa

[Gabriel Porras]

ok... In the project administration I was only Administrator.

I have already added to me as a Developer. TAke a look:

But I continue with the problem.

I can't delete any of the attachments.

If this is a bug, Where I report it?

Thanks

[Roger Owers]

Did you resolve this? I seem to be facing the same problem. All admin, not delete issue (surely this is a red herring), no trash can, all permissions to delete all attachments... weird