I cannot find my custom field in automation

[jeff_trotman]

Hi All,

So, i am trying to create a new automation flow to populate a custom field with the current assignee for In Progress, this will be used eventually if the issue goes passed In review, and fails in QA, i will use this field to automatically re-assign the issue back to the person populated in my custom field.

But i have created the custom file and cannot find it in automation, even after refreshing my browser.

The type is User Property field and the context configuration is below:

when i go into automation and i try to use edit issue my custom field in not available and i'm lost as to why.

Is it because I have chosen the wrong type and it should be a single user picker?

Thanks

Jeff

[Bill Sheboy]

Hi @jeff_trotman 

If your custom field is indeed a "User Property Field" type, that is an entity property of a user.

Please use the Set Entity Property action, selecting the correct type, user, and property name to set the value: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Set-entity-property

Kind regards,
Bill

[jeff_trotman]

Hi @Bill Sheboy,

I tried this, but against doesn't seem to work and populate the field, maybe I set something wrong in the set entity property area?

but here are as many screenshots as I think will help

I'm a lot lost now.

thanks,

Jeff

[Bill Sheboy]

I just tried this for that field type with the Set Entity Property action and it works.  Let's confirm some things for your scenario:

• For the "Property key", the rule sets it to a custom field value, but that must be static as it was defined when you created the field.  Please enter the correct value.
• For the "Property value", the rule sets it to a JSON expression.  I recommend only setting it to the {{assignee.accountId}} value as that is what will be needed when you reference the property later.

Please make those changes and re-test your rule.

[Sirine]

Hi @jeff_trotman 

You can use Advanced Json in edit issues switch to more options and use : 

 {
"fields": {
"customfield_XXXXX": "{{assignee.accountId}}"
}
}

 Hope this is helpfull

[jeff_trotman]

Hi @Sirine

I tried this, it is successful, but doesn't populate the field, could the type be wrong?

I've tried User Property field and Single User Picker

[Sirine]

Hi @jeff_trotman 

It seems the issue might be with the field type 

So make sure your custom field is set to User picker as the User property field may not work with the {{assignee.accountId}}

Try to use {{assignee.id}} instead 

[Vishal Biyani]

@jeff_trotman 

have you associated the custom fields with your project screens?

When you create or edit an issue are you able to add value (manually) to the custom field?

[jeff_trotman]

Yes, it is associated with the project screens and i can see the field in any issue i create, but if i type anything into the field, it errors saying it couldn't update the in progress assignee field

[Calvin]

Is the automation in details also under the "enhanced engagement framework" project?

[jeff_trotman]

Yep, its all there and all visible

[Kai Krause]

Hi,

If the custom field is not appearing in your automation settings, it may indeed be related to whether the field is included on the appropriate screens 

BR

Kai 

[jeff_trotman]

It is included and I can see the custom field on any issue I create

thanks,

Jeff