I cannot find the custom field optimizer in admin system menu

[jllange]

we upgraded to 7.12.0, and according to the release notes, we should see this new option under the "System Support" on the left menu, but I do not see that.

[Alexey Matveev · Accepted solution]

Hello,

Custom field optimization is available for Jira Software Data Center and Jira Service Desk Data Center.

You can find it in this documentation:

https://confluence.atlassian.com/adminjiraserver/optimizing-custom-fields-956713279.html

[jllange]

yes, I have read the documentation, but that menu option is not in my menu

[Alexey Matveev]

It means that you are not on Data Center

[jllange]

Apologies, I guess I had no idea there was a difference between JIRA Software for Servers and the Data Center.  Thank you

[Matt Rice]

We just upgraded to 7.13 Data Center. I do see the option but the result is blank when I click on it

[Alexey Matveev]

You should look at the atlassian-jira.log file for errors.

[Matt Rice]

Looking at JRASERVER-68475 this seems to be an issue with Oracle DB. I see it is fixed in 7.13.1. Are there any work around or is it just needing to go to the next version?

[llagos]

we have 2 JSD DC 7.12.3... prod and a clone (dev). On prod, this option is missing.. in Dev, it shows up... however, if I copy&paste the URL from dev to prod, it shows up as well...

<jira;:port>/secure/admin/CustomfieldsAnalyzer.jspa

So, what the ...??? 

[Anton_Ermolaev]

I'll tell you more: the link <jira;:port>/secure/admin/CustomfieldsAnalyzer.jspa opens and normally works custom fileds analyzer in our jira software (not DC)