Implement Issue Level Sucurity

[kanchana wijerathna]

we have a requirement to implement issue level security to allow specific jira tickets to our external users. this has to be done into existing project which has more than 13000 tickets. is there any way to do this without updating existing tickets ? if not what is the best way to update existing tickets with security level ?

[Heshan Manamperi · Accepted solution]

1. You can use JIRA Bulk update feature OR
2. Directly update JIRA database, But it requires to;
   1. Backup JIRA db
   2. Shutdown JIRA
   3. Update relevant table
   4. Startup JIRA
   5. Re-index JIRA

Second option will not change last updated time stamp. If you need to track this change in issue history level, you have to use option 1. 

[Heshan Manamperi]

1. Use JIRA bulk change option

2. Directly update JIRA database, but it requires to;

• Backup database
• shutdown JIRA
• update relevant table
• Restart JIRA
• re-index JIRA

Second option will not change last updated time stamp.