Community
Products
Jira
Questions
In JIRA Service Desk can a Customer add a request participant to an issue?

In JIRA Service Desk can a Customer add a request participant to an issue?

Now that we have the new request participant field in JIRA SD, is it possible for a customer to add a request participant to an issue? Or does that have to be done by an Agent? It would be highly useful to allow a customer to add another customer as a request participant. (provided that the added participant is a customer within that Service Desk)

2 answers

1 accepted

0 votes

Answer accepted

thanks Brandon. that answers my question. I'll watch that (and some other important linked issues) more closely now.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Reply

0 votes

Jeff, it appears this functionality is coming soon in JIRA Service Desk 2.3:

https://jira.atlassian.com/browse/JSD-269

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

I can see the customer has ability to add people on the request detail screen, but this is after the ticket has been created. Is there a way to add the request participants / add people option on the (customer) create screen?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Any answer?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Hello? Adding request participants isn't a meaningful feature if it can't be done in ticket creation.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

Suggest an answer

Log in or Sign up to answer

Was this helpful?

Thanks!

TAGS

Community showcase