In Jira, are emails sent using the Share button tracked in the Jira ticket history?

[JamesM]

In Jira, are emails sent using the Share button tracked in the Jira ticket history?

[Sebastian Schöne]

Hi Jim,

I have a similar usage of sharing issues and I use a free plugin which track each share action. Additionally you can grant a share view to non users (of your JIRA). Maybe this free plugin would be a nice solution for your request?

https://marketplace.atlassian.com/plugins/aptis.plugins.shareYourJira

Hint: It grant a dynamcially view, so there is no need to refresh active shares 

[Sampath]

Sir, I would like to know, whether share button , can we use it for mobile? 

Like if any help, were user unable to trace it, at that time, user can reachable only through mobile...so in this scenario, can we user share button and sent any information or Knowledge base Link via share? please advise

[Henning Tietgens]

No. If you want tracking you should use mentions ("@henning") in comments.

[JamesM]

How does that work? Entries in the Comments field are already tracked in the ticket. How does using mentions as you illustrated function differently?

[Henning Tietgens]

The mentioned user gets an email that he/she was mentioned in a comment, even if the user is not assignee, reporter or watcher. So, it's the comment that is tracked, as you wrote, but through mentioning a user you can trigger an additional email to this user.

[JamesM]

Does the user have to have a Jira account, or can you mention an external email address?

If a Jira account is required would an example of this look like this: Blah blah blah "@jmedina' blah blah blah. Can the mention block appear anywhere in the comment?

If external emails allowed, does how would that look?

[JamesM]

Henning - I figured it out: can only email users with Jira accounts; system prompts for user after typing the @ sign.

Thanks for your help.