In my Jira I do not see the top bar where the create button is

[Avelina Ruiz]

In my Jira I do not see the top bar where the create button is

[Nic Brough -Adaptavist- · Accepted solution]

If you don't have "create" in the bar, it usually means you do not have the permission to create any issues in any project.  Have a chat with your admins.

[Avelina Ruiz]

thanks

[Danyal Iqbal · Accepted solution]

Its probably hidden for a reason. Contact your Jira Admin :)

[Koen Gillard · Accepted solution]

Hi Avelina

Can you add a screenshot to give more information?

KR, Koen

[Avelina Ruiz]

[Avelina Ruiz]

I do not have these buttons

Thank you

[Avelina Ruiz]

thanks

[Avelina Ruiz]

Hi, I'm an administrator and I do not know where to put the full bar back. Thank you

[Nic Brough -Adaptavist-]

It's the same answer - if you are missing the create button, then you do not have "create issue" permissions.

[Avelina Ruiz]

It's not just the create button but the whole bar, if you see the photo from the Bivium Studio logo to the red and yellow icon at the end (this bar is from a partner) I do not have anything at all Thank you

[Avelina Ruiz]

I'm an administrator and I have all the permissions, I've also tried different browsers and the same thing happens.

[Avelina Ruiz]

You know where Jira's incident service is to report the failure

Thank you 

[Danyal Iqbal]

hmmm. Do you have a valid license as well?

are you using any custom themes?disable them and check again.

enabel safe mode and check if the problem persists.

• As a user with administrator privileges, open the 'Manage Add-ons' or 'Find New Add-ons' page from the application's administration console. 
• Click the Enable safe mode link at the bottom of the page.
  The 'Do you wish to continue?' dialog box appears.

• Click the Continue button to confirm the operation.
  All user-installed add-ons are disabled and your application now runs in safe mode, as indicated by the message on the page

[Nic Brough -Adaptavist-]

Ok, if the whole bar is missing, there are two possibilities

A very heavily customised Server Jira where the customisation has either moved it elsewhere, or become broken.  Without knowing what the customisation is, we can't help you.  We'd need your Administrators to explain what they have done

You are on Cloud Jira, where the functions in the top bar have all now been moved to the left-hand panels.

The second one is far more likely, and it's easy to check - is the url http://<something>.atlassian.net ?

[Avelina Ruiz]

No es Jira Cloud

My Jira es server

[Danyal Iqbal]

its probably due to an expired license in that case .

[Nic Brough -Adaptavist-]

An expired Jira licence will still have the bar at the top, just not with much in it.

If that bar is missing, you will need to talk to your admins.

Although, could you give us a screenshot?  I've got one last thing it might be, but it's hard to explain and not worth it without being sure.

[Avelina Ruiz]

The license is active and I am the administrator. I put you screenshot above.

[Avelina Ruiz]

[Avelina Ruiz]

It is not only the Create button, but the entire bar, if you see the Bivium Studio logo photo in the red and yellow icon at the end (this bar is from a partner) I have nothing at all Thank you

[Nic Brough -Adaptavist-]

Your screenshot is showing the whole bar.  I don't understand what you think is missing from that?

[Avelina Ruiz]

Sorry, I know, the image is from the bar of a partner in my case I have nothing

[Nic Brough -Adaptavist-]

I still need to see the screen shot, ideally from where you land on the dashboard - from the top of the browser down to the name of the dashboard.

[Avelina Ruiz]

I already have the solution. It is an addon (I still do not know), I have put it in safe mode and if I have the bar, I remove the safe mode and I fail again.

[Avelina Ruiz]

Where can I report an incidence of Jira?

[Nic Brough -Adaptavist-]

You'll need to report this to the vendor of the add-on, so I can't tell you unless you can identify the add-on.

Could you list all the user-installed add-ons - we could help you rule some out or identify one that might be the cause.

[Danyal Iqbal]

hooray :)

-1 fro custom themes and layouts.

[Avelina Ruiz]

Well I still do not know which addon is the one that gives me an error, I have many and recently I have made an integration so I do not have it solved at all

[Danyal Iqbal]

it's simple trial and error from here on.

• Disable all user-installed addons.
• Enable them one by one
• wait for the nav bar to break
• Viola! you have a winner.
• Disable the plugin!

[Avelina Ruiz]

I know but as I mentioned we have done an integration and it is more than it seems, but patience and I will get it. Thank you

[Danyal Iqbal]

goodluck mate.