Is it possible to report on tickets that are assigned from one assignment group to another?

[Teri Yeargin]

Is it possible to report on tickets that are assigned from one assignment group to another? Our leadership would like a report that shows tickets that are incorrectly assigned to our team and must be reassigned to the appropriate team. Thanks!

[Manoj Gangwar · Accepted solution]

Hi @Teri Yeargin Welcome to the Atlassian community!! 

If you want an report based on assignment group change then you need to use the jql like below:

"Assignment group" Changed after -1w Or you can change it as per your requirements. 

If you want based on assignee then follow the instructions suggested by @Harshit Grover 

[Teri Yeargin]

@Manoj Gangwar Thank you! I'll give that a try.

[Harshit Grover · Accepted solution]

@Teri Yeargin 

In the Issue Navigator, if you select JQL that would be your advanced search. 

You won't need admin rights for this. 

Follow the below article to know more : 

https://support.atlassian.com/jira-software-cloud/docs/what-is-advanced-search-in-jira-cloud/

Regards,

Harshit Grover

[Harshit Grover]

Hi @Teri Yeargin ,

Yes, this can be achieved through Issue Navigator : 

Go to Filters > Advanced issue search 

Use JQL (Jira Query Language) to query issues that have been reassigned with time scope.

For example:

assignee CHANGED AFTER startOfMonth()

Save the filter and use the same filter in the Filter result gadget or Two-Dimensional Filter Statistics in the Dashboard to create a report. 

Regards,
Harshit

[Teri Yeargin]

Hi @Harshit Grover . Thank you for the quick response. Do I need to be an application administrator to have this access, because I don't see Advanced issue search under Filters. I'm a daily user of Jira and have no administrator rights within the application.

Thanks,

Teri

[Teri Yeargin]

@Harshit Grover I discovered another way to access the Advanced issue search. I selected the JQL option on the right side of my screen, which brought me up the option to enter the JQL query. I appreciate your help.

Thanks again,

Teri