Is it possible to setup Service Desk to receive requests from the public

[Michelle Robin]

This question is in reference to Atlassian Documentation: Receiving requests by email

Hello,

We are using "Service Desk".

We have a large user base who use of software platform.  We would like to be able to receive support requests for anyone of these users - but we don't want to have to set everyone up as customers.

Is it possible to setup service desk so every incoming request is setup as a new customer automatically?

Maybe we are not using the correct product for what we would like to do?

Cheers

David.

[Mohamad Khalife · Accepted solution]

Check Managing service desk customers section https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html. You can enable public signup.