Is there an interface for customers?

[Hassan Basharat]

We manage and execute multiple software projects and we are considering using JIRA for that. Currently, we have to send project status reports to our clients manually via emails. Also, when our customers have to report issues, they do so via email. Is there a way we can expose a part of JIRA system to them so that they could get status reports and submit requests for changes, bugs, etc?

[Ellen Feaheny [AppFusions]]

Hi @goodcore -

We do this for our customers - where the customers have access to a private JIRA project for client/vendor mutual efforts.

We manage it using Crowd groups, applied to JIRA user directories to keep it extra tight as well - since you definitely want tight security likely between different customers and internal as well.

Be sure to create tester accounts to test your segregated projects and test-login "in the eye of the customer" for these kinds of set ups.

Best,

Ellen
ellen at appfusions dot com

[Volatiana Andrianarivelo]

can you detail this configuration pleas!

[Deleted user]

It is possible to Creating Issues and Comments from Email in JIRA. For status reports they will need access:

• You can restrict the visibility of Projects based on groups.
• You can restrict the visibility of issues based on Issue Level Security.

If you give access to customer it might be a good option to let them report issues in JIRA itself.

[Andy Brook [Plugin People]]

Simon, as Erik said above you can use JIRA email support to communicate. If you have an account, its possible to give that user permission in the project, but not right to use, therefore they dont have ability to login interactively, therefore do not add to your license cost.

Things get interesting if you dont have an account, there is JEMH, whichi s afeature rich message handler for JIRA, that allows amongst many things, remote email-only users to participate with JIRA. It has integrated security so that only 'email users' already involved on an Issue may contribute further.

An end-end walkthrough of how to setup JEMH for this is at:

- https://thepluginpeople.atlassian.net/wiki/display/JEMH/Configure+JEMH+for+a+Helpdesk+environment+from+scratch

[Simon Pritzkat-Gerthenrich]

Creating an standard JIRA-user for each customer, makes JIRA prety expensive... or is there somthin I didn't see?