JIRA Health Check returns application link error when the application link is working

[Knut_Luebke]

Dear support-team,

i´m checking out JIRA v. 7.12.0 with Confluence v. 6.11.0 in our test-environment.

The JIRA health check report always an application link error.

The only application-link that we have is the connection to confluence and this is working fine.

Application-link from Confluence to JIRA

Application-link from Confluence to JIRA

A new created link from an jira-issue to a confluence-page is working fine. Already exists links are also working fine.

I think the problem that u can found here https://jira.atlassian.com/browse/JRASERVER-65610 is similar. But I like to report the problem again, because the status of the link obove is already "resolved".

Kind Regards

KNL

[Knut_Luebke · Accepted solution]

Hi Keri,

thx for your advice to check out the latest version of the Atlassian Troubleshooting and Support-Tool add-on.

The health check reports no error anymore after we did the update to the latest version.

Kind Reagards

-Knut

[Keri]

Awesome! So glad to hear it! 

[Knut_Luebke]

Hi Keri,

i need to revise myself. The health check reports the application link error now again.

We didnt make any changes since yesterday.

I activated the debug-logging for the package com.atlassian.applinks, like you suggested. I found in the log-file the error-message related to the bug which is refered by u:

 https://ecosystem.atlassian.net/browse/APL-1364

Kind Regards

-Knut

[Keri]

Hi Knut, 

Sorry to hear that - I've linked your case to the issue - please add yourself as a watcher to receive any updates around a fix. 

I understand it's irritating, but it's safe to ignore the messages for now. 

Cheers, 

Keri

[Keri · Accepted solution]

Hi Knut, 

Can you check that you have the latest version of the Atlassian Troubleshooting and Support Tools add-on installed?

In addition, there's another bug open here which may be related: https://ecosystem.atlassian.net/browse/APL-1364 to find out if this is the case for you, further debug logging needs to be enabled. 

1. Navigate to Administration > System > Logging & Profiling 
2. Click Configure logging level for another package.
3. Fill the form as follows:
• Package name: com.atlassian.applinks
• Logging Level: DEBUG

When this is enabled, the logging will appear in the atlassian-jira.log under the <Jira Home>/log directory and you can see if you receive the same error message. 

Cheers, 

Keri