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JIRA no longer allowing me to assign tickets to individuals

Laura Abney March 9, 2020

All of a sudden I'm no longer able to assign tickets to group members that I've been assigning tickets to for over a year.  It tells me that they do not exist.  I can assign to 2 other administrators, but not all of the administrators any more.  How can I get this fixed?

3 answers

1 vote
Chozo
Contributor
March 9, 2020

I don't know if I get your problem, but try to check permission schemes on the project and user roles (groups etc.) , if something didnt changes.

0 votes
Laura Abney March 10, 2020

I've checked all of the permissions and everyone still has their permissions and the group development files look fine.  Reboots have not resolved in over a week of attempting.  We had an update, however, this problem wasn't an issue right after the update but 2 weeks later.  Prior to last week I could assign issues to either administrators or users, now only 3 of the administrators can be assigned and none of the users will show up.  

0 votes
Kara
Contributor
March 9, 2020

I have this sometimes when the network flaps or the active directory lags. If it doesn't resolve itself in a few minutes, restarting the jira instances usually solves it

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