JIRA not working

[Andreas Bell]

Hi there,

when can we expect JIRA to be available again?

We can not access JIRA for more than 24 hours now and it's quite heavily blocking us from working.

On the contact page it is saying that our site can not be found.

Our JIRA link is ioxlab.atlassian.net

Looking forward to working with JIRA again.

Best regards,

Andreas

[Remy VASSEUR]

I have the same problem, cannot create an incident since the form indicate that the site is not found : https://polesantetravail.atlassian.net/

@Stephen Sifers 

[Peter Weir]

We are the same. Can't raise a Ticket as it says the site can not be found. Its heading to 2 days now and the lack of updates is terrible.

[Stephen Sifers]

Hello, We're sorry you've been impacted by this incident. We have sent email communications to all affected customers which provide further details of the incident as well as a link for live status updates. Reach out to us at https://support.atlassian.com/contact if you have any questions or concerns.

Additionally, we’re checking and validating anyone who has posted in Community to report their site has been impacted and we are creating a support request on their behalf. If you’re unsure if an issue has been created for your site we suggest reaching out to your site admins or technical contacts.

Regards,
Stephen Sifers | Product Lead, Community

[Andrew]

Hi Stephen, how can I ensure a support request is raised for my organization. We have been impacted by the ongoing incident and from what I understand this is being resolved on a case by case basis. When I try to log my own support ticket through the support link I'm met with a message "Sorry, we can't find this Cloud URL"

[Andreas Bell]

Same here and tbh it is now the 3rd day and there is no outlook when the situation might be resolved. Super frustrating situation for us as customer.

[Stephen Sifers]

Hello,
We apologize for the length of this ongoing incident and for not being more proactive in our communication with you. We understand how mission-critical our products are for you and want to make sure we are relaying the most accurate information possible.

While we really want to get in front of you live to answer your questions, we are prioritizing getting customers up and running first and foremost. We will host an AMA (Ask Me Anything) after we get all of our customers fully restored.

In the meantime, please add your questions here and we will respond as quickly and transparently as we can. Some questions may not be answered until we do an official PIR, but we will let you know that and answer as much as we can now.

Our Chief Technology Officer Sri Viswanath has posted a blog about this incident with more background and details, and our team is working around the clock to move through the various stages for restoration.

We are working 24/7 to restore your service. Thank you to those who have been sharing all the information you know from your support requests. Thank you for being open, honest, and caring for your fellow Community members. This speaks a lot about what makes Community a special place.

Lastly, if you're unsure if a support request was raised on your behalf, please let me know, and I will personally check. My team and I went through all Community posts related to this incident to ensure everyone's site had a support request.

Regards,
Stephen Sifers | Product Lead, Community

[Peter Weir]

@Stephen Sifers can you confirm that this is caused and only impacts users of Insight. I assume that instead of deprecating just the Mindville integration it deprecated the site?

It would be nice to know why it's not impacted everyone

[chesterweirdo]

I read a rumour that it was only impacting users who had insight?

does that match what you are seeing?

[Andreas Bell]

That is true for us, we have Insight.

[Andrew]

That's interesting, we're using Insight also.