JIRA server implementation using CITRIX

[Sebastian A_ Montanez]

We use JIRA for task management in a project. To do this we have two types of access, one is access to the JIRA application itself and another is access to a portal,
so external users can create tasks, issues, etc.

We currently use a proxy server which redirects requests based on URLs, but we need the JIRA app not to be seen by external users.
For this we decided to use a CITRIX server to "block" access to the JIRA app page.

The problem occurs after establishing the necessary policies on the CITRIX server, the portal's login page (which can be accessed by external users) shows an error (page "half loaded").
When checking the traffic on the CITRIX server, we discovered that something is being sent to the JIRA app, which since it is blocked, cannot receive or send any information.

How could I solve this?

[Artur Moura]

Hi @Sebastian A_ Montanez 

Welcome to the Atlassian Community!

Currently, JIRA only supports single baseurl (domain). It's possible to have a proxy with different URL to access JIRA but this will cause problem specifically in dashboard and gadgets since there's a change in how JIRA communicate with baseurl in JIRA 7.1 and later. You may read about this on the page below:

•  https://confluence.atlassian.com/display/JIRAKB/How+to+fix+gadget+titles+showing+as+__MSG_gadget 

We have an existing feature request which is requesting feature to have multiple baseurl and the ability to redirect dashboard/gadget with multiple baseurl:

•  JRASERVER-61114 

We also have this feature request, which is requesting the feature to customize Jira Service Management Portal URL.

• JSDSERVER-1627