JIRA top menu bar is disappearing every other refresh

[Mathew Benson]

This is a newly installed JIRA 7.10 server migrated from JIRA Cloud.  When I first login to JIRA, I do not see a top menu bar.  When I refresh the browser, the top menu bar appears.  When I refresh the browser again, the top menu bar disappears again.  Repeat...

[Luciano Fagundes]

Hi Mathew

Some other possible causes are:

• Usage of a reverse proxy in front of JIRA, check this KB to bypass the proxy (if applicable);
• Possible known issue when upgrading/migrating JIRA, please check this KB and follow the diagnosis and resolution steps.

Hope it helps!

Cheers

L.F

[Mathew Benson]

I am running with JIRA proxied behind an Apache server.  I've already added a second connection to bypass the proxy for Bitbucket, Bamboo, Fisheye+Crucible, and Confluence integration.  JIRA and all these servers are behind the Apache server, but they all use the second nonproxied connection to communicate.  Is this the cause?  Is this to say that JIRA just does not work right behind a proxy? 

I'll try the second fix.

[Michael Wolfe]

Not necessarily.  I have an Apache proxy on my Jira server to redirect the Jira ports to normal http and https ports, as well has hostnames.  All of this works just fine, and is all done on the same server.

[Mathew Benson]

The second fix says the problem is due to a missing default avatar.  It says if you run a specific query and it returns null, thats the problem.  I ran the query.  I do not get null.  I don't think that particular issue is applicable.

[Mathew Benson]

Does this have anything to do with the fact that when we imported from the cloud instance, it brought in user accounts that are also in the Crowd directory? 

[Michael Wolfe]

Are you proxying connections from the Cloud instance to the server instance?  My company also migrated from Cloud to Server, but we never had any of these issues.  All of my user accounts are stored on my Jira server, and the other Jira apps we use pull the user accounts from there.

You could try disabling your proxy to track down the point of failure.  Also, can you post your proxy configuration?

[Mathew Benson]

Cloud no.  Crowd yes.  The server instances have no association to the old cloud instances. 

[Mathew Benson]

Are there any other ideas regarding this issue?  The top bar randomly appears sometimes and sometimes it doesn't.  It can be different every time I click refresh or follow a link.

[Michael Wolfe]

Does the problem still occur with the proxy disabled?

[Mathew Benson]

The problem shows itself randomly, so I can't be sure, but I refreshed the page continuously for a couple minutes and did not see the problem show itself when I bypass the proxy.  Again, its only an intermittent problem.  Aside from that intermittent problem, everything else works perfectly.  I'm using an Apache server to proxy.  The following is my (redacted) Apache configuration:

<VirtualHost *:443>
    ServerName ****************
    SSLEngine on
    SSLCertificateKeyFile **********************************
    SSLCertificateFile **********************************
    SSLCertificateChainFile **********************************

    ProxyRequests Off
    ProxyPreserveHost On
    <Proxy *>
        Require all granted
    </Proxy>

    # Jira
    ProxyPass        /jira http://******************:8090/jira connectiontimeout=5 timeout=300
    ProxyPassReverse /jira http://******************:8090/jira
</VirtualHost>

[Michael Wolfe]

Here is what I use to proxy my connections to Jira over SSL.  I also use this same server to host Confluence and Bitbucket with similar configurations over a single IP.  One other thing to keep in mind, with my configuration, I had to add my other app's SSL certificate to the keystore within the installation folder, e.g.: jira/jre/lib/security/cacerts in order for the Application Links to connect over SSL.  So if you have Jira, Confluence, and Bitbucket installed on the same server, you'll need to add certs to their Keystores.

<VirtualHost server.domain.com:80>

ServerName server.domain.com
Redirect / https://server.domain.com

</VirtualHost>

<VirtualHost server.domain.com:443>

  ServerName server.domain.com

  SSLEngine on
  SSLCertificateFile      /etc/ca-certificates/serverssl.cer
  SSLCertificateKeyFile   /etc/ca-certificates/serverssl.key
  SSLCertificateChainFile /etc/ca-certificates/root.crt

  ProxyRequests Off
  ProxyPreserveHost On

  <Proxy *>

    Order deny,allow
    Allow from all

</Proxy>

  SSLProxyEngine On
  ProxyPass / https://server.domain.com:8443/
  ProxyPassReverse / https://server.domain.com:8443/

</VirtualHost>

[Mathew Benson]

I think we solved it.  We disabled the pagespeed mod and the problem completely stopped.  The irony is that it runs a little faster with it off.

[Michael Wolfe]

What type of server did you install Jira on?

Which web browser are you using, and does it occur with every web browser?

Have you checked the Jira logs to see if any errors appear when you attempt to access the page?

[Mathew Benson]

Jira Software on a t2.medium AWS. 

Firefox 60.0.1 (64-bit) and Google Chrome 66.0.3359.170.  The problem appears on both browsers, and at least two different computers.  When I posted this question, it was alternating on/off every time I refreshed the page.  Now its randomly appearing occasionally on refresh.  I have not changed the server at all.  I checked all the logs.  Nothing gets logged when the menu does not appear.

About 30 minutes ago, the menu didn't appear for me.  I clicked refresh several times, and then it showed up.  While collecting information for this reply, I wasn't able to recreate the problem with my account.  The menu always appeared.  I asked somebody else to login and the problem occurred for him.  It was alternating for him earlier this week, like it was for me.  No change to the servers since then.  He clicked refresh many times while I checked each log.  The menu still hasn't appeared for him today.