Jira Admin: List of Field Screens do not appear

[Douglas Cuffman]

Hi,

I know this is probably my fault, but for some reason the list of field screens in Jira admin no longer display.

Path: MySiteName.atlassian.net/secure/admin/ViewFieldScreens.jspa

Can anyone help?

Thanks,

DC

[KellyW]

Hi DC,

Sometimes this kind of issue happens when there is orphaned workflow object in the database -- screen associated with the workflow is removed. If that's the case, please identify the screen ID that JIRA is failing to locate ( e.g.:

Caused by: java.lang.IllegalArgumentException: Cannot find Screen with id '10800'.

) and run the following SQL query to identify the relevant workflow:

SELECT * FROM jiraworkflows WHERE DESCRIPTOR LIKE '%10800%’;

* replace 10800 with the relevant screen ID *

Remove or update the identified workflow object accordingly.

If issue persist, please try with Incognito internet browser session or clear the browser cache & cookie and test again.

Regards,

Kelly