[Jira Cloud] Page unavailable

[Hendrik Gaffo]

Hello folks,

I am getting this message when trying to access Jira Cloud (free plan). According to Atlassians status page Jira does not have any issues as of now.

I also tried to open a support ticket. At the final step, before submitting the ticket, it told me my "Cloud site expired". What does that mean exactly? Unfortunately it won't let me submit the ticket. When clicking on "Continue raising request" nothing happens.

Has someone experienced this?

[Marie-Josee Parent]

HI

I get this message when I do an import, after mapping my fields, I get this message after a few minutes of waiting

Thanks 

[Marie-Josee Parent]

HI 

I get this message when I do an import, after mapping my fields, I get this message after a few minutes of waiting, 

Thanks 

[Andy Heinzer]

Hi @Hendrik Gaffo 

It appears that your Cloud site was cancelled.  Perhaps this was done in error, but the corrective steps here were to create a support case.  Candice was able to reactivate this site per your request in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-948760

Not all sites can be restored, as we follow our documented data storage policy.  In your case this was only deactivated for a period of about 8 days.

For any other users that might encounter this same scenario, the steps to follow here are to

1. Go to https://support.atlassian.com/contact
2. Select Billing, Payment, and pricing
3. Help with a deactivated site

This should help to make sure that your request is routed to the correct team quickly.

Thanks

Andy