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Jira Occasionally Unresponsive in Project View

Dave Calla
Dave Calla
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August 26, 2020

We're occasionally seeing an issue in which Jira becomes completely unresponsive when trying to modify a task/bug (say, add a comment) when the task/bug is being displayed in the overall Project View.  If the user clicks through to the task/bug itself, it can be modified just fine.  I'm unfortunately not seeing any errors or warnings in the atlassian-jira.log file that look related. 

Any ideas? 

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Dibyandu Roy
Dibyandu Roy
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August 27, 2020

It could be due to a post function or behavior set by a in plugin.

Database can be another factor. Run profile on db to see long running queries or missing indices. You many need to create some custom indices.

Before editing the bug, press F12 in the chrome browser, go to network tab. You will see the transactions. Notice the transaction which runs for longer during the edit. By analysing the transaction you may get what causing the performance issue. 

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