Jira OnDemand is really slow

[Tero]

Do you have some performance issues because Jira OnDemand is really slow?

[Admin (info@WO)]

I'm in the UK trialing on demand an it is unusably slow atm. pages erroring slow.

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[Michael Knight]

That error is not actually from the Atlassian OnDemand platform. What is the URL of the page you are getting that from?

[David Maye]

The second time you load the page, it loads faster because much of the data is cached, however it sounds like the root cause remains. You may want to create a support ticket at support.atlassian.com so we can take a deeper look at your instance.

[Nic Brough -Adaptavist-]

You probably want to mention where you are located, as some people have noticed that the latency is geographic.

[Tero]

Haven't visit Confluence today and first visit to Confluence frontpage (Welcome to Confluence) loaded over 20 seconds before page was loaded. Network inspector shows it took 2.1 minutes to load everything. Second visit on same page is much faster.

[Tero]

I think first page load is slowest. Could otherwise post HAR, but it contains sensitive session cookie information. For example now dashboard takes 7 seconds to load and think first load after short break will take even many times longer. We use also Bitbucket and it's noticeably faster.

[Renjith Pillai]

Can you quantify the slowness in terms of seconds taken for page loads? And is this happening for all pages or specific parts of JIRA?