Jira SD Cloud: Adding Group as Service Desk Participants

[Deleted user]

In my company we are using JIRA SD Cloud solution for a project.

We created a Customer Portal, but is not possible through it, for one customer, to see other Customer's tickets (we have created a dedicated group for them).

As a workaround, I want to use the field "Request Participants" and put the Customer Group. But it is not possible.

My question is: how can I make visible to a Customer the other Customer's group tickets in the Customers Portal?

[Sascha Krieg]

Hi @Simone Scarabelli, it is possible with the Plugin Collective Issue View for Service Desk. Their you can use your group. If someone of that group create a Ticket, all the other group members will be automatically added as Participants.

[Deleted user]

Hi Sasha,

The solution below is for Jira Service Desk on server, we are using Jira Service Desk Cloud.

Is that any chance to have same feature in Cloud?

Thank you.

[Sascha Krieg]

@Simone Scarabelli sorry I overlooked that you use the cloud Version. At the moment we have no plans to build a cloud Version of the plugin.