I have configured ticket sharing between Zendesk and Jira. I'm wondering if it's possible to set it up as follows:
I have created a feature request in Zendesk for this:
https://support.zendesk.com/entries/23421266-Jira-Zendesk-Mapping-New-Tickets-Only
I would love to get an answer to this as well.
If anyone developed a bi-directional API (opening a Jira ticket in a specific project will link it to a new Zendesk ticket based on the ticket content and allow a constant handshake between the two systems for the specific ticket).
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