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Jira is time out when loading dashboard.jspa

Briphant2
Briphant
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June 22, 2016

after login, JIRA is loading dashaboard.jspa ,but it is time out.

If I chang the url to RapidBoard.jspa, that works.

log here:

2016-06-22 21:23:12,107 http-nio-80-exec-15 ERROR wanglei 1276x13765x1 1x6vrd0 218.241.172.114,10.16.1.90 /secure/Dashboard.jspa [c.a.g.r.internal.http.HttpClientFetcher] Unable to retrieve response
org.apache.http.conn.ConnectTimeoutException: Connect to xxxxxxx

[xxxxxxxx] failed: Connection timed out
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:149)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:55)
at com.atlassian.gadgets.renderer.internal.http.HttpClientFetcher.fetch(HttpClientFetcher.java:85)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.fetchBundle(DefaultMessageBundleFactory.java:138)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getNestedBundle(DefaultMessageBundleFactory.java:111)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getBundle(DefaultMessageBundleFactory.java:79)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getParentBundle(DefaultMessageBundleFactory.java:127)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getNestedBundle(DefaultMessageBundleFactory.java:101)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getBundle(DefaultMessageBundleFactory.java:79)
at org.apache.shindig.gadgets.variables.VariableSubstituter.substitute(VariableSubstituter.java:47)
at com.atlassian.gadgets.renderer.internal.GadgetSpecFactoryImpl.getGadgetSpec(GadgetSpecFactoryImpl.java:127)
at com.atlassian.gadgets.renderer.internal.GadgetSpecFactoryImpl.getGadgetSpec(GadgetSpecFactoryImpl.java:79)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207)
at com.sun.proxy.$Proxy1943.getGadgetSpec(Unknown Source)
at com.atlassian.gadgets.dashboard.internal.impl.GadgetFactoryImpl.createSpecificationBasedGadget(GadgetFactoryImpl.java:118)
at com.atlassian.gadgets.dashboard.internal.impl.GadgetFactoryImpl.access$000(GadgetFactoryImpl.java:40)
at com.atlassian.gadgets.dashboard.internal.impl.GadgetFactoryImpl$1.visit(GadgetFactoryImpl.java:72)
at com.atlassian.gadgets.dashboard.internal.impl.GadgetFactoryImpl$1.visit(GadgetFactoryImpl.java:69)
at com.atlassian.gadgets.GadgetState.accept(GadgetState.java:132)
at com.atlassian.gadgets.dashboard.internal.impl.GadgetFactoryImpl.createDashboardItem(GadgetFactoryImpl.java:69)
at com.atlassian.gadgets.dashboard.internal.impl.StateConverterImpl.convertStateToGadget(StateConverterImpl.java:28)
at com.atlassian.gadgets.dashboard.internal.impl.DashboardImpl$DashboardItemStateConverter.apply(DashboardImpl.java:196)
at com.atlassian.gadgets.dashboard.internal.impl.DashboardImpl$DashboardItemStateConverter.apply(DashboardImpl.java:194)
at com.google.common.collect.Iterators$8.transform(Iterators.java:799)
at com.google.common.collect.TransformedIterator.next(TransformedIterator.java:48)
at com.google.common.collect.TransformedIterator.next(TransformedIterator.java:48)
at com.google.common.collect.Iterators$7.computeNext(Iterators.java:651)
at com.google.common.collect.AbstractIterator.tryToComputeNext(AbstractIterator.java:143)
at com.google.common.collect.AbstractIterator.hasNext(AbstractIterator.java:138)
at com.google.common.collect.Iterators$7.computeNext(Iterators.java:650)
at com.google.common.collect.AbstractIterator.tryToComputeNext(AbstractIterator.java:143)
at com.google.common.collect.AbstractIterator.hasNext(AbstractIterator.java:138)
at com.google.common.collect.TransformedIterator.hasNext(TransformedIterator.java:43)
at com.google.common.collect.Iterators$5.hasNext(Iterators.java:547)
at com.google.common.collect.ImmutableList.copyOf(ImmutableList.java:272)
at com.google.common.collect.ImmutableList.copyOf(ImmutableList.java:226)
at com.atlassian.gadgets.dashboard.internal.rest.representations.RepresentationFactoryImpl.createDashboardRepresentation(RepresentationFactoryImpl.java:48)
at com.atlassian.gadgets.dashboard.internal.velocity.DashboardEmbedder.dashboardToJsonObject(DashboardEmbedder.java:47)
at com.atlassian.gadgets.dashboard.internal.velocity.DashboardView.getLayoutsJson(DashboardView.java:164)
at com.atlassian.gadgets.dashboard.internal.velocity.DashboardView.writeTo(DashboardView.java:77)
at com.atlassian.jira.web.action.Dashboard$1.render(Dashboard.java:231)
at com.atlassian.jira.web.tags.RenderTag.doStartTag(RenderTag.java:37)
at jsp.secure.views.dashboard_jsp._jspx_meth_ww_005frender_005f0(dashboard_jsp.java:118)
at jsp.secure.views.dashboard_jsp._jspService(dashboard_jsp.java:73)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
... 29 filtered
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
... 50 filtered
at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:59)
... 74 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)
... 89 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.net.ConnectException: Connection timed out
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)

at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)

at org.apache.http.conn.socket.PlainConnectionSocketFactory.connectSocket(PlainConnectionSocketFactory.java:74)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:134)
... 321 more

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3 answers

1 vote
Briphant2
Briphant
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August 4, 2016

In my case, that's because of JIRA can't see itself. DNS problem.

It seems not a bug in Jira. That's because of our network environment. Jira can't reach itself by the base url. The solution is to add a local route entry into hosts, or add a entry in your DNS server.

x.x.x.x jira.yourcompany.com

So that jira don't need to go internet and then back to jira.yourcompany.com, which is broken.

I also refers to the https://confluence.atlassian.com/jirakb/how-to-fix-gadget-titles-showing-as-__msg_gadget-813697086.html

I also met the gadget title issue, which lies in the same cause.

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0 votes
Christian Grandsjö
Christian Grandsjö
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August 16, 2016

Hi,

I got this error when upgrading to JIRA 7.1.9. I had to add 127.0.0.1 jira.mycompany.com (note the space between the IP address and the host name) to my /etc/hosts file on the JIRA server and then restart JIRA. Not sure why this is needed all of a sudden but that solved my problem.

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0 votes
Dastin_Kuwałek__SoftwarePlant_
Dastin_Kuwałek__SoftwarePlant_
Atlassian Partner
August 3, 2016

Briphant, I have the exact same problem. When user logs into JIRA and opens his dashboard using HTTPS address I see this error.

Did you manage to resolve it?

Could someone else help with this?

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Yogesh Mude[Jir
Yogesh Mude[Jira]
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December 13, 2016

i also faced same issue at the time of login into JIRA .

 

please any one suggest me here to sort out this problem.

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