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Jira on-demand: How to enable mail sending?

Christian Skarb
Christian Skarby February 4, 2013

How do I enable sending of email for our jira on-demand?

Jira On-Demand complains "Sending mail is disabled." in Mail Queue Administration (suburl: /secure/admin/MailQueueAdmin!default.jspa ) - see uploaded screenshot below:

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MJ
MJ
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 4, 2013

Hi Christian,
Could you please create a support request for this issue at support.atlassian.com? I need the additional information of your specific instance in order to troubleshoot an resolve your issue.

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Christian Skarb
Christian Skarby February 4, 2013

Ticket created: https://support.atlassian.com/browse/JST-55748

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Dobroslawa Wierzbicka
Dobroslawa Wierzbicka
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February 4, 2013

To all who may have a similar problem: if you go to JIRA Admin > Outgoing mail, you can see the current settings, as well as disable/enable sending emails from your Jira (with the button on top right).

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Christian Skarb
Christian Skarby February 5, 2013

I am not able to find this option in Jira on-demand, however I filed a ticket with https://support.atlassian.com - and they enabled outgoing mail for our jira on-demand instance.

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Dobroslawa Wierzbicka
Dobroslawa Wierzbicka
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February 5, 2013

My bad, indeed that functionality is not available without sysadmin rights - but I'm glad to hear that it was solved for you.

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