Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Jira service won't after crash

Steven Spyrka
Contributor
January 27, 2022

I have a standalone jira installation on a dedicated virtual machine with windows server 2012 R2. This machine crashed recently. Now jira won't start anymore. 

"C:\Program Files\Atlassian\JIRA\bin\tomcat8w.exe" //ES//JIRACore230216165431

When I try to start the service, the service manager shows "Service Manager is attempting to start the following service... Atlassian JIRA" but after that the status is remains stopped.

I can't see any errors in the windows event log.

C:\Program Files\Atlassian\JIRA\logs

jiracore230216165431-stdout.2022-01-27.log

2022-01-27 16:51:05 Apache Commons Daemon procrun stdout initialized.
-Djava.endorsed.dirs=C:\Program Files\Atlassian\JIRA\endorsed is not supported. Endorsed standards and standalone APIs
in modular form will be supported via the concept of upgradeable modules.

commons-daemon.2022-01-27.log

[2022-01-27 16:51:05] [info] [ 660] Apache Commons Daemon procrun (1.2.2.0 64-bit) started.
[2022-01-27 16:51:05] [info] [ 660] Running Service 'JIRACore230216165431'...
[2022-01-27 16:51:05] [info] [ 3812] Starting service...
[2022-01-27 16:51:05] [error] [ 2892] CreateJavaVM Failed with error [-6]
[2022-01-27 16:51:05] [error] [ 2892] The system cannot find the file specified.
[2022-01-27 16:51:05] [error] [ 3812] Failed to start Java
[2022-01-27 16:51:05] [error] [ 3812] ServiceStart returned 4.
[2022-01-27 16:51:05] [info] [ 660] Run service finished.
[2022-01-27 16:51:05] [info] [ 660] Apache Commons Daemon procrun finished.

Environment variable PATH

Path=C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\ProgramData\Ora
cle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Win
dows\System32\WindowsPowerShell\v1.0\;C:\ProgramData\chocolatey\bin;C:\Program F
iles\Microsoft\Web Platform Installer\;C:\Program Files\Java\jre1.8.0_71\bin\

C:\Users\Administrator>java -version
java version "1.8.0_221"
Java(TM) SE Runtime Environment (build 1.8.0_221-b11)
Java HotSpot(TM) 64-Bit Server VM (build 25.221-b11, mixed mode)

 

1 answer

1 accepted

0 votes
Answer accepted
Steven Spyrka
Contributor
January 28, 2022

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
8.20.4
TAGS
atlassian, loom, loom for training, loom for teaching, video training, async learning, online education, screen recording, loom tutorials, loom use cases, atlassian learning, team training tools, instructional video, virtual training tools

🛗 Elevate Your Training and Enablement with Loom

Join us June 26, 11am PT for a webinar with Atlassian Champion Robert Hean & Loom’s Brittany Soinski. Hear tips, stories, and get your burning questions answered. Learn how Loom makes training and enablement easier. Don’t miss it!

Register today
AUG Leaders

Atlassian Community Events