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Jira service won't after crash

Steven Spyrka
Contributor
January 27, 2022

I have a standalone jira installation on a dedicated virtual machine with windows server 2012 R2. This machine crashed recently. Now jira won't start anymore. 

"C:\Program Files\Atlassian\JIRA\bin\tomcat8w.exe" //ES//JIRACore230216165431

When I try to start the service, the service manager shows "Service Manager is attempting to start the following service... Atlassian JIRA" but after that the status is remains stopped.

I can't see any errors in the windows event log.

C:\Program Files\Atlassian\JIRA\logs

jiracore230216165431-stdout.2022-01-27.log

2022-01-27 16:51:05 Apache Commons Daemon procrun stdout initialized.
-Djava.endorsed.dirs=C:\Program Files\Atlassian\JIRA\endorsed is not supported. Endorsed standards and standalone APIs
in modular form will be supported via the concept of upgradeable modules.

commons-daemon.2022-01-27.log

[2022-01-27 16:51:05] [info] [ 660] Apache Commons Daemon procrun (1.2.2.0 64-bit) started.
[2022-01-27 16:51:05] [info] [ 660] Running Service 'JIRACore230216165431'...
[2022-01-27 16:51:05] [info] [ 3812] Starting service...
[2022-01-27 16:51:05] [error] [ 2892] CreateJavaVM Failed with error [-6]
[2022-01-27 16:51:05] [error] [ 2892] The system cannot find the file specified.
[2022-01-27 16:51:05] [error] [ 3812] Failed to start Java
[2022-01-27 16:51:05] [error] [ 3812] ServiceStart returned 4.
[2022-01-27 16:51:05] [info] [ 660] Run service finished.
[2022-01-27 16:51:05] [info] [ 660] Apache Commons Daemon procrun finished.

Environment variable PATH

Path=C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\ProgramData\Ora
cle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Win
dows\System32\WindowsPowerShell\v1.0\;C:\ProgramData\chocolatey\bin;C:\Program F
iles\Microsoft\Web Platform Installer\;C:\Program Files\Java\jre1.8.0_71\bin\

C:\Users\Administrator>java -version
java version "1.8.0_221"
Java(TM) SE Runtime Environment (build 1.8.0_221-b11)
Java HotSpot(TM) 64-Bit Server VM (build 25.221-b11, mixed mode)

 

1 answer

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Steven Spyrka
Contributor
January 28, 2022

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