Jiraconnectuser doesn't exist on my instance

[Rasmus Lynggaard]

I've enabled Jira Mobile Connect on my project and wanted to set the permissionscheme, but I can't find the jiraconnectuser. Can I create one myself? Can it be any user I wish? Can you create it for me?

[Nick · Accepted solution]

Hi Rasmus,

When you enable the JMC plugin in JIRA for the very first time, it will try and create this user in your instance.

You can certainly create your own user with username jiraconnectuser, if that user does not exist.

If you would like to use another user, there is an unsupported means to set it. Let me know if you would like the details. I would recommend first sticking with jiraconnectuser.

Cheers,

Nick

[Jeffrey Donovan]

Hi Nick,

I am having an issue with the method to set the user behind the scenes using curl and the following rest api call: http://truagile/rest/jconnect/latest/admin/setRemoteMobileUsername where truagile is our instance of JIRA. What I receive is the following:

<status>

<status-code>404</status-code>

<message>

null for uri: http://truagile/rest/api/latest/admin/setRemoteMobileUsername</span<>>

</message>

</status>

Am I using the correct method for JIRA v6.0.4 with the JIRA Mobile Connect Plugin installed and enabled? I realize the result I am sending is from a browser but when we attempt through curl passing one of the jira-admin user's account information using the -u parameter, we receive the same result.

Can you tell me if any of the above is obviously wrong or if there is another method we should be using? We have also attempted the above URL by replacing jconnect with api.

Thanks,

Jey

[Bhupesh Nagda]

Hi Jeffrey,

Did you get any solution for this error? I am facing similar error for my JIRA 6.0.8 JMC 1.2.0. I am trying to do crash reporting

Any help will be appreciated

Thanks:)

[Jeffrey Donovan]

Hi Bhupesh,

Unfortunately, I never received an answer regarding how to change the user behind the scenes using the API. Our JIRA instance authenticates though our Active Directory so I basically created the jiraconnectuser in our A/D to get this working. Once that was done and I added the user to the jira-users group, crash reporting worked as expected. If I were using the built-in JIRA user management or if I gave JIRA access to create accounts in our A/D, JIRA would have done it all upon enabling the JMC plugin.

If you have any other questions, I'll try to be as much help as possible as we do have our crash reporting working in a production iOS app, in addition to allowing users to submit feedback as either an enhancement or defect using the mobile-connect library.

Thanks,

Jey :-)

[Jeffrey Donovan]

Hi Bhupesh,

Unfortunately, I never received an answer regarding how to change the user behind the scenes using the API. Our JIRA instance authenticates though our Active Directory so I basically created the jiraconnectuser in our A/D to get this working. Once that was done and I added the user to the jira-users group, crash reporting worked as expected. If I were using the built-in JIRA user management or if I gave JIRA access to create accounts in our A/D, JIRA would have done it all upon enabling the JMC plugin.

If you have any other questions, I'll try to be as much help as possible as we do have our crash reporting working in a production iOS app, in addition to allowing users to submit feedback as either an enhancement or defect using the mobile-connect library.

Thanks,

Jey :-)