Linking issues from a CSV import

[Rudolph Dreyer]

Hi all,

I've ran into a problem showing the relationship between issues. I'm not referring to Parent, Child relationship, but to "Relates" & "Blocks" relationship.

General information:

1. My Import is a CSV extract from an existing JIRA project that we're migrating.
2. I have not changed any of the Issue IDs that I've received, because they come directly from a JIRA system an are unique.
3. This means the relevant fields that I have that's unique: Issue ID, Issue Type, Outward issue link (Blocks), Inward issue link (Relates).
4. Here is a sample of the error message that i receive for the related issues: 

Unable to link issue from 13379 to CTC-159 with link named 'Relates': Cannot find imported issue key for external id 'CTC-159'
Unable to link issue from 12893 to CTC-404 with link named 'Relates': Cannot find imported issue key for external id 'CTC-404'

[Jeffrey Wolfe]

Skyvia makes it easier to automate Jira imports while keeping issue relationships intact. You can check out more details here.

[Daryl Marsh]

Rudolph, did you ever resolve this? I'm having a similar issue and the only thing I can think of is that the linked issue hadnt been created/imported yet and therefore the import cannot link them. I've worked around this by importing without the linked issues then importing a second CSV with the linked issues.

If someone has a better process let me know.

[Teja]

Hi @Rudolph Dreyer 

Welcome to Atlassian Community!

please follow the below steps to import issue links through CSV file - 

• Navigate to system -> External system import -> CSV
• prepare a CSV file as shown below - Trying to link TEST-7 to TEST-9 with link type "relates"

           

• map the Jira fields to the fields present in CSV file as shown below - 

For more detailed instruction, you can follow this documentation.

Let me know if this helped you.

Thanks,

Teja

[Rudolph Dreyer]

Hi Teja, 

This is really good, thank you. 

My problem is I do relates is not one of my field options.

In the CSV extract I have:

• Inward issue link (Blocks) 
• Outward issue link (Relates)
• Outward issue link (Blocks)
• Inward issue link (Relates)

My option for the JIRA field import are the same.

I do not have the "relates" option as in your screenshot.

Thank you in advance for your help!

Rudy