Migrating from JIRA Cloud to JIRA Server - Attachements/logos missing with backup zip file

[Jijo John [DevOps Consultant]]

When I backup data from cloud jira (with attachment option selected), I don't find data folder with Attachments, Avatars and logos, which i needs to be imported to my standalone JIRA. Can you please help

[Jijo John [DevOps Consultant] · Accepted solution]

The problem is with native unzipping program on windows does not extract attachments from backup file. It works on Linux for my case.

Workaround : Use a different unzip application (eg. winrar, 7-Zip)

More info in : JRA-40232

[Luciano Fagundes]

Jijo,

In case you are following the documentation below and marking the setting to export attachments I believe you'll have to open a support ticket to see what's happening since it was supposed to include the data folder in the backup.zip with all your attachments. 

https://confluence.atlassian.com/display/AOD/Exporting+issues

Cheers

L.F

[Jijo John [DevOps Consultant]]

Thanks L F, I have created a support ticket on this issue

Regards,

Jijo