Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Moving ticket to done un-assigns user from ticket. How to stop?

George Coxon
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 12, 2020

There is a ticket in progress which is assigned to me. I move the ticket (on the active sprints page) into 'Accept', and the  ticket gets un-assigned from me. Does anyone know how to retain the assignee?

2 answers

0 votes
Joe Snyder March 12, 2020

To elaborate for Chozo:

Go to the appropriate workflow and click Edit

Click on the transition to Accept and you should see a pop-up with a bunch of options, including a link called Post Functions. Click that link.

 

2020-03-12_14-16-30.png

Check the list of Post Functions for something like "The Assignee of the issue will be cleared" and remove it.

2020-03-12_14-17-28.png

0 votes
Chozo
Contributor
March 12, 2020

Hello @George Coxon 
Isn't there in the workflow of this problem  on the transition  "post-function" called " The Assignee of the issue will be cleared. " ? Or something like this? Just delete it or adjust it. :)

BR,

Chozo
Contributor
March 12, 2020

Of course I mean transition "Accept" 
Don't forget to publish it, after deleting this post-function :)

BR,

George Coxon
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 12, 2020

Hi Chozo,

Im unsure of where these settings are, could you help direct me on what to click ?

Thanks

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events