My Active Sprint board stopped displaying issues from all of my teammates, and now only shows mine.

[Charlotte DeKeyrel]

Where is the criteria for what displays on the Active Sprint board defined? I have been playing with my Jira Project extensively today, but just noticed that the Active Sprint board only shows my issues vs the whole team's issues (like it did earlier today). What on earth did I do that incidentally impacted the Active Sprint board?

• The Active Sprint (in the Backlog view) looks and is behaving normally.
  • The board's Filter Query is the same as it was when the Active Sprint display was working properly and doesn't contain any filters for assignees, etc.
• While we do have quick filters defined for each teammate, none are selected. 

[Walter Buggenhout · Accepted solution]

Hi @Charlotte DeKeyrel and welcome to the Community!

My best guess from what you describe would be that you could have clicked on your avatar above the board. This acts as a quick filter too. If that's what happened, click it again to remove the filter and show all issues again.

Wild guess, but hope it helps!

[Charlotte DeKeyrel]

Thanks! Unfortunately, I don't see any avatars above the board to have selected. Here's what I see. 

That's everything under the blue bar at the top and to the right of the toolbar on the left.

[Walter Buggenhout]

Could it be your are on server or data center instead of cloud, @Charlotte DeKeyrel?

It does indeed look as if no quick filter is selected. I don't have a server/DC instance to check, but you may have accidentally modified the board filter. Check your board settings > general and check out the Filter Query there. Make sure that there's nothing there like "and assignee = Charlotte" or "assignee = currentUser()"

If that is the case, edit the board filter, remove that part and save it before coming back to your board and refreshing the data.

[Charlotte DeKeyrel]

I am in fact on a Data Center & Server 9.12 instance. I do know the board filter query I have applied though: 

project = <program_name> AND labels = ABC OR component = "Engineering" ORDER BY Rank ASC

This has been the same query for much longer than today and I haven't modified it. The 'playing' I've been doing today has been focused around creating meaningful dashboard widgets, so I have been fussing with various queries, saving them, and using them in the appropriate widget filters. My first thought was that one of those got 'applied' mistakenly, but none of them filter by assignee (though some do ORDER BY assignee).

[Walter Buggenhout]

There's two more things I can think of your can try:

• run your query in the issue navigator (from issues > search for issues) and see if it returns the same issues as you see on the board. If so, there is nothing wrong with the filter itself, but it simply does not return any other issues anymore. That can can have many reasons: something with the Engineering component or the label you are referencing. Even a change in permissions to projects in your instance. In this case, you'll need to try and find out why there are no additional issues being returned with that query.
• If you see a different result from the same query in the issue navigator, there is definitely something happening in your board. You may want to check if there is a sub filter on the general tab of your board settings.

[Charlotte DeKeyrel]

It's definitely the former; The board query results when shown in search are the same as displayed on the Backlog view and there are no sub-filters applied. Perhaps it is a permissions issue? Although, I'm baffled as to why it would be since, to my knowledge, none of them should have changed. 

I looked at the URL and there was a Quick Filter applied, but I couldn't begin to tell you when/how it got applied, why it stayed sticky when navigating around Jira, and why clearing that from the URL fixed it... but it fixed it! 

Thank you so much for all of your help and for helping me troubleshoot! I really appreciate it! :)

[Taranjeet Singh]

@Charlotte DeKeyrel From the screenshot you shared, looks like you are using "Swimlanes", maybe based on the currentUser(). Just to rule that out, you should also check the Swimlanes settings of your board to see if there are any and are based on a JQL query or something relevant to the current user?

[Charlotte DeKeyrel]

Interestingly, it seems as though there is some correlation between the use of the 'Only My Issues' quick filter usage by the Agile Wallboard dashboard widget and the Active Sprint board view according to its URL. (As in: no quick filters (assignees) are selected on the Active Sprint board, but the URL shows "...&quickFilter=<Only My Issues #>".)

It feels like a bug.