Need help creating an automation to copy an asset field name to a custom field

[Bill Martin]

Im creating automations to work around the issue of not being able to export asset field information. One is working and the other is not. I believe my problem is that the asset field has a space in it. When I try to use {{customfield_11901."Pod Name"}} in automation, nothing gets input into my custom field.

In that same group of assets, I have one automation that uses {{issue.customfield_11664.name}} and that works just fine.

[Carla Ann Rowland]

Hi Bill: Did you try taking the double quotes off? I work mostly in Data Center and sometimes that works. 

Also what are you trying to export to? In my instance I have Xporter to export but I also have ability to export to word. I just create a template with the Asset place holder and use that to export the data.

[Bill Martin]

Hey Carla! 

I have tried taking of the quotes. Also tried an underscore, tried a dash, tried nothing. No matter what, the attribute field won't get moved over to my custom field.

What we're doing is creating a filter in jira, then exporting it to google sheets using Jira cloud for sheets. The thing is, when I export either to CSV or sheets, it shows [field not found] or something to that effect. The workaround provided by atlassian is to export that field to a text field using automation, then export that. 

[Carla Ann Rowland]

Hi Bill, let me check my cloud instance. 

[Bill Martin]

Much appreciated. This is really my last big blocker. If you need any more info on how mine is set up, let me know

[Carla Ann Rowland]

I had to rebuild my cloud instance have not forgotten you.

I am also trying to remember if it is a current "bug" with atlassian especially with Google products --- I will have to check back in my notes.